Brett Kunselman Email & Phone Number

Niagara Falls, Ontario, Canada

My primary function as a skilled management professional is overseeing the operation of the slot gaming floor consisting of 3,000 plus slot machines, supervising up to 34 operations/technical associates, ensuring gaming compliance, resolving slot customer concerns and adjusting staffing to align labour with budget always with customer service as the driving force behind all decisions. Secondary functions include strong inventory management, facilitating mentor groups, skilled gaming investigation, responsible gaming, associate training and preventative maintenance.

Niagara Falls, Ontario, Canada

Responsible for managing a shift of technicians who service over 3000 slot machines, gaming signage, coin and bill sorters, coin wrappers, bill counters, Statistical Data System (SDS network) and all systems pertaining too gaming. Oversee project implementation, inventory control, staffing levels, compliance and training. Also a direct liaison with Ontario Provincial Police and the Alcohol and Gaming Commission of Ontario with regard to issues related to the gaming floor such as cheat of play.

Niagara Falls, Ontario, Canada

Work in high pressure environment repairing and maintaining electronic/mechanical equipment in the casino including slot machines, bill counters, coin sorters, coin wrappers, bill validators, Statistical Data System (SDS) network and coin dispensers. Highly skilled analytical, customer service, trouble shooting and decision making skills.

Niagara Falls, Ontario, Canada