Brett Wallin Email & Phone Number

Cicero, Illinois, United States

Westchester, Illinois, United States

Led the transportation and logistics organization with a concentration around building an asset-based logistics solution to support the third-party service provider network. Continued to lead contact center operations and network recruiting, in addition to coordinating the necessary planning and execution to secure assets, services, and human capital, to support an asset-based expansion.

Westchester, Illinois, United States

Led the transportation and title processing organizations across U.S. operations; built annual operating budgets according to disciplined capacity planning to achieve commensurate cost and service delivery expectations. Managing organization structure, coordinating with various functional leaders across the company, making personnel decisions and collaborating with Human Resources in the development and leadership of the organization were critical responsibilities. Presented operating and… Show more Led the transportation and title processing organizations across U.S. operations; built annual operating budgets according to disciplined capacity planning to achieve commensurate cost and service delivery expectations. Managing organization structure, coordinating with various functional leaders across the company, making personnel decisions and collaborating with Human Resources in the development and leadership of the organization were critical responsibilities. Presented operating and financial results to C-level leadership on a quarterly basis, regularly spoke and presented operational strategy at internal leadership conferences. Show less

Westchester, Illinois

Oversaw the cost and performance of the supply chain and logistics network, ensuring efficient and effective service.• Championed the development and implementation of an automated dispatch system for drivers, working with technical teams to effectively convey customer requirements at a unit level.• Managed the integration of front-end contact center processes with key businesses strategies, emphasizing efficiency, quality, and customer experience to expedite logistics… Show more Oversaw the cost and performance of the supply chain and logistics network, ensuring efficient and effective service.• Championed the development and implementation of an automated dispatch system for drivers, working with technical teams to effectively convey customer requirements at a unit level.• Managed the integration of front-end contact center processes with key businesses strategies, emphasizing efficiency, quality, and customer experience to expedite logistics timelines.• Presented operational strategy and achievements to business leaders at various leadership conferences. Show less

Westchester, Il

Spearheaded initiatives to develop communication and messaging of the organization’s value proposition, leveraging a variety of tools and outlets to establish the company as a thought leader in the automotive insurance claims industry.• Created and standardized processes regarding content management, including timeline adherence, advertising plans, and content libraries to drive thought leadership campaigns.• Developed a concentric growth strategy with product marketing, effectively… Show more Spearheaded initiatives to develop communication and messaging of the organization’s value proposition, leveraging a variety of tools and outlets to establish the company as a thought leader in the automotive insurance claims industry.• Created and standardized processes regarding content management, including timeline adherence, advertising plans, and content libraries to drive thought leadership campaigns.• Developed a concentric growth strategy with product marketing, effectively allocating a multimillion-dollar SEO/PPC budget to support digital marketing campaigns. Show less

Westchester, Il

Responsible to ensure technology and system enhancements are aligned with business strategy and ensure individual projects maintain alignment with that strategy. Prioritize projects according to customer requirements and present ideas to maximize value for the customer. • Reviewed constituent feedback and communicated those insights with technical teams in order to enable updates to technology solutions and other products.• Led day-to-day management of product development processes… Show more Responsible to ensure technology and system enhancements are aligned with business strategy and ensure individual projects maintain alignment with that strategy. Prioritize projects according to customer requirements and present ideas to maximize value for the customer. • Reviewed constituent feedback and communicated those insights with technical teams in order to enable updates to technology solutions and other products.• Led day-to-day management of product development processes, ensuring adherence to established deadlines and supporting employees in resolving issues.• Built a proprietary dispatch system and various ERP enhancements.• Created a proprietary customer SLA management system, establishing a link between customer expectations and operational elements that resulted in the ability to organize front-line operational execution around customer SLAs. Show less

Westchester, Il

Managed an initiative to centralize, and outsource, a phone call/contact business process through change management, definition of standards, training, implementation scheduling, KPI reporting, and quality assurance development and standardization.• Facilitated the growth of centralized transactions from 200k annually to over 1 million• Implemented a quality assurance process that improved quality by 24%• Successfully absorbed demand related to Superstorm Sandy without service… Show more Managed an initiative to centralize, and outsource, a phone call/contact business process through change management, definition of standards, training, implementation scheduling, KPI reporting, and quality assurance development and standardization.• Facilitated the growth of centralized transactions from 200k annually to over 1 million• Implemented a quality assurance process that improved quality by 24%• Successfully absorbed demand related to Superstorm Sandy without service disruption• Reduced the average contacts per transaction from 3.6 to 3.3 Show less

Coordinated the day-to-day operations of an auto salvage auction business unit, overseeing the facility, managing process, and leading employees to ensure the optimal execution of established procedures.• Promoted to the manager role - throughout 2006 and 2007 - at various auction branches handling larger volumes and profitability; ultimately leading the largest most profitable auction operation in the company (Houston, TX).• Evaluated processes and developed a series of improvements… Show more Coordinated the day-to-day operations of an auto salvage auction business unit, overseeing the facility, managing process, and leading employees to ensure the optimal execution of established procedures.• Promoted to the manager role - throughout 2006 and 2007 - at various auction branches handling larger volumes and profitability; ultimately leading the largest most profitable auction operation in the company (Houston, TX).• Evaluated processes and developed a series of improvements that bolstered customer satisfaction while reducing labor spend by 20% and exceeding goals for operating margin during each year in the role.• Conducted root cause analysis for employee and customer issues, emphasizing positive outcomes for the client and the employee. Show less

Developed weekly key performance metric reports and published to executivesDefined metrics and calculations for a business intelligence reporting toolPerformed acquisition accounting and financial process implementationConstructed ROI calculation and pro forma P&L to determine acquisition or greenfield feasibilityDeveloped budgets and presented financial results to executives

Master Of Business Administration (M.B.A.), Marketing Research

Bachelor Of Science - Bs, Business Finance