Helping people get the financing they need to buy and invest in real estate.

Led the development and implementation of a patient care-based staffing software which is onpace to increase company revenue by 35% within the first year.Developed and maintained relationships with large enterprise clients and potential clients to cater development towards specific needs.Led highly technical team of 6 direct reports; responsible for the design of timekeeping and scheduling software utilized by 120,000 users daily.

• Managed product development and software implementation projects exceeding 12+months • Evaluate and translate client business needs to better recommend and implement solutions • Created and managed company operations manual which included revised processes, tools, and approaches for software implementation• Work with C-suite to define company strategy and create more cost-efficient implementation solutions

• Oversaw healthcare enterprise software migration within aggressive timelines• Analyzed client specific needs to adjust and customize project plans and user training programs • Delivered educational trainings in auditorium-style learning environments with audiences ranging from 10-500 in 30 states across the U.S.

Helping people get the financing they need to buy and invest in real estate. https://brettshoemakermortgage.com/

• Scrutinized, investigated, evaluated, negotiated and resolved claims of varying complexity while complying with multiple state specific regulations and maintaining strong customer relationships• Preserved detailed accurate file records and diaries to minimize legal liability in fast-paced work environment• Liaised with customers and agents to negotiate settlements and manage the customer experience• Cooperated with contractors, technicians and vendors on complex losses • Advanced and uplifted pilot programs to increase organizational efficiency• Mentored claims professional trainees to learn and apply industry standard claims handling

• Ideated, initiated, and managed a youth adventures program for the community, the first of its kind for the center, which doubled in size each year• Coached and developed competencies of 40+ team members, chaired weekly meetings, developed lasting personal relationships, and provided patronage as well as emotional and spiritual support • Built leadership teams from the ground up that independently and effectively operated weekly functions