Brett Sutton Email & Phone Number

San Jose, Ca

San Jose

• Field customer phone calls and obtain information to assist in the purchase of repair parts for HVAC equipment• Assist customers in purchasing new HVAC equipment based on information provided• Process returns of unused parts that customers do not need• Assist customers in returning warranty parts and equipment• Reconcile daily cash and credit card logs from the previous day. This includes matching credit card receipts, checks and cash sales tags with the appropriate receipts.• Prepare a daily deposit for previous day cash and check transactions• Provide personal service to various National Parts accounts specific to our location

San Jose

• Handled daily purchasing of special order parts for multiple office locations• Coordinated with various branch location managers at five locations to order warehouse stock on a weekly basis.• Ran weekly sales reports to assist in ordering of parts and supplies for multiple locations• Moved to counter sales when position opened • Continued assisting the stock ordering as well as parts sales• Assisted warehouse personnel with receiving of incoming freight and assuring it matched with submitted orders

San Jose

• Negotiate with various vendors to obtain the lowest price available on various equipment and supplies• Manage scheduling relationship between builder, homeowner, and service technician to ensure timeliness of project completion• Handled the purchasing of all heating/cooling equipment and supplies on a daily basis• Research and analyze information for job submittals to present to contractors asking the company for bids• Collect equipment operation date to produce operation and maintenance manuals for various builders when a project is completed• Handle all receiving on incoming freight as well as heating/cooling equipment to the company• Coordinate deliveries going to different jobsites

San Jose

• Conducted a daily curriculum in hopes of helping disabled adults learn art and communication skills• Provided daily progress reports on the day’s activities and the student conduct• Coordinated a student art show that was open to the student’s social workers and families

Sunnyvale

• Maintained database of all unused tickets• Created weekly and monthly reports reflecting usage, expiration, etc.• created monthly reports showing comparison between office service agreement and actual performance of the office• Package and perform quality control on all airline tickets printed for delivery or shipment with a 1% error rate• Compile weekly accounting reports based on information submitted to the travel office (refunded, exchanged and void-ed airline tickets)• Trained other office personnel on the reporting and packaging process• Create training manual utilized by all office personnel in conjunction with their training• Create excel spreadsheet to track usage, expiration and total dollar amount of unused airline tickets• train personnel in remote American Express offices on the unused ticket database, weekly accounting reports and ser-vice level reports• Created account specific manual consisting of valuable account information for over 15 separate companies• Oversee the entire corporate housing program• Process monthly billing for corporate housing program (phone, electric, water and rent for 75-100 apartments and 12 private homes)