Brett Hyde

Brett Hyde Email and Phone Number

Sr Director Transformation @ Concentrix
fremont, california, united states
Brett Hyde's Location
United States, United States
Brett Hyde's Contact Details
About Brett Hyde

Specialties: Responsible for the Work At Home offering for Concentrix on a global basis. I am very passionate about the future of WAH in the contact center industry. I have spent more than 20 years in the call center industry in many different centers, both domestically and internationally.

Brett Hyde's Current Company Details
Concentrix

Concentrix

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Sr Director Transformation
fremont, california, united states
Website:
concentrix.com
Employees:
63116
Brett Hyde Work Experience Details
  • Concentrix
    Sr. Director Transformation
    Concentrix Jan 2022 - Present
    Idaho, United States
  • Concentrix
    Senior Director
    Concentrix Mar 2011 - Present
  • Concentrix
    Concentrix
    Concentrix Mar 1999 - Present
    Logan, Ut
  • Concentrix
    Sr Director Wah And Service Delivery
    Concentrix Oct 2018 - Dec 2021
    Preston, Idaho Area
  • Convergys
    Site Ceo
    Convergys Oct 2006 - Jun 2011
    Makati, Philippines; Pocatello, Idaho; Salt Lake City, UtahManaged technical support site in Pocatello, along with agents in Salt Lake City, and a group of work at home agents. I have spent more than 11 years in the call center industry in many different centers, both domestically and internationally. I spent 2 years in the Philippines managing 2 different centers.
  • Convergys
    Sr Business Manager
    Convergys Jan 2002 - Oct 2006
    Ft. Pierce Florida; Lubbock, Texas; Houston, Texas;Directly accountable for all functions of call center management including training, reporting, financials, and staffing; work closely with client to meet changing requirements and ensure satisfaction. Responsible for all operational functions of large wireless project from August 2003 to December 2004. Managed up to 978 employees on a large wireless account. Oversaw client services and operations for Cincinnati Bell Wireless from January 2003-August 2003. Supported direct reports in Lubbock, TX and Halifax, NS for a regional wireless carrier. Managed Quality Control Department while implementing specific procedures and process improvements for 12 unique markets; provided performance analysis and implemented operational strategies that maximize productivity and increase profitability.
  • Convergys
    Operations Manager
    Convergys Jan 2000 - Jan 2002
    Hazelton, Pennsylvania; Ft. Pierce, FloridaImplemented and ramped a large cable Project. Responsible for all Order Management functions of the business.Worked closely with client to ensure all requirements were met. Managed the transition of the an internet sales department from Hazleton, Pennsylvania, to Houston, Texas. Analyzed and maintained all Client Service Level Agreements; determined appropriate staffing levels and implemented strategies to ensure the efficient operation of the department; worked with support departments to ensure staffing strategies were effectively executed.

Brett Hyde Skills

Bpo Process Improvement Vendor Management Call Center Outsourcing Call Centers Management Contact Centers Recruiting Training Workforce Management Customer Experience Performance Management Leadership Sla Crm Employee Engagement Operations Management Customer Retention Offshoring Customer Satisfaction Team Leadership Transition Management Service Delivery Business Process Improvement Team Management Call Center Development Business Process Outsourcing Customer Relationship Management

Brett Hyde Education Details

Frequently Asked Questions about Brett Hyde

What company does Brett Hyde work for?

Brett Hyde works for Concentrix

What is Brett Hyde's role at the current company?

Brett Hyde's current role is Sr Director Transformation.

What is Brett Hyde's email address?

Brett Hyde's email address is hy****@****ail.com

What schools did Brett Hyde attend?

Brett Hyde attended Utah State University, Box Elder High School.

What skills is Brett Hyde known for?

Brett Hyde has skills like Bpo, Process Improvement, Vendor Management, Call Center, Outsourcing, Call Centers, Management, Contact Centers, Recruiting, Training, Workforce Management, Customer Experience.

Who are Brett Hyde's colleagues?

Brett Hyde's colleagues are Reetika Sharma, Amzeeq Abdullah, Ahmed Rady, Kalpesh Gangurde, Thanarat Meenwanpen, Ma Alexandra Asuncion, Ana Letícia De Abreu.

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