I lead and support client engagements across a diverse portfolio of People and Culture services, including organisational transformations, people analytics, organisation design, and change management.My primary focus is on organisational transformation and people analytics, helping business leaders make informed decisions about their workforce and strategies. My key responsibilities include:- Business Development: Scoping client needs, contributing to proposals, and identifying new opportunities.- Engagement Design & Project Management: Crafting tailored project approaches, managing timelines, and ensuring high-quality deliverables.- Data Collection & Analysis: Conducting quantitative and qualitative research through surveys, interviews, and workshops.- Delivering Insights: Drafting comprehensive reports with recommendations and strategic insights.Key projects I've led or contributed to:- Organisational Design & Transformation: Co-led the redesign of a learning function’s operating model and supported restructuring in IT and financial platforms for clients across telecoms, banking, and aviation.- People Analytics: Conducted workplace culture assessments, employee engagement analyses, and transformation support for sectors including healthcare, financial services, and public authorities.- Job Grading & Talent Acquisition: Supported job grading for automotive, education, and aviation clients, advising on leadership restructuring and C-suite recruitment.- Talent Development: Co-facilitated training events on performance management, IDE, and leadership development for internal and external audiences.Collaboration is central to my role, working with KPMG’s global network, particularly the Islands Group and the UK firm, to provide local expertise and global best practices.This position reflects my growth at KPMG Malta, advancing from junior advisory to managing engagements and overseeing junior colleagues.

As a member of the People and Change Advisory team, I supported the delivery of small to large-scale projects tailored to meet clients’ business needs. In this client-facing role, I collaborated closely with clients to scope and develop people-centered business solutions, providing a comprehensive and collaborative end-to-end service.Notable Project Engagements:- Organizational Review: Supported the evaluation of the organizational structure and operational functions of a financial regulatory authority in the Caribbean, delivering recommendations to business leaders on designing an efficient operating model to address current and future industry risks.- Cultural Assessment: Conducted a workplace culture assessment for a financial services regulator in Malta, identifying critical areas for improvement and providing actionable insights to strengthen workplace culture.- Psychometric Profiling: Assisted in creating psychometric profiles for a governmental department in Malta to enhance their recruitment process.- Talent Development: Contributed to a talent development initiative for a Maltese retail group, linking employee experience to customer outcomes. Findings from people analytics assessments informed the design of a bespoke learning and development academy.Key Responsibilities:- Applied quantitative and qualitative data analysis techniques, including statistical analysis and thematic analysis, to deliver actionable insights.- Conducted desk-based research on industry trends and workplace developments to inform engagement methodologies.- Supported business development efforts by exploring new service lines in areas such as inclusion, diversity, equity, process mapping, and employee well-being.This role allowed me to develop foundational consultancy skills and provided valuable experience in designing and delivering people-centric solutions across diverse industries and geographies.

After the successful completion of my previous HR data management project role, I re-joined my previous HR team, providing HR services to colleagues across all retail functions, including Sainsbury's and Argos.- Core Responsibilities: Worked alongside the front-line Ask HR team to process contractual changes, references, colleague benefits, and pay queries for store-based employees. Provided telephonic and email support, addressing inquiries across multiple inboxes.- HR System Maintenance: Ensured the smooth operation of HR systems, identifying and reporting errors, and overseeing DBS checks to meet compliance standards.- Policy Integration: Contributed to the integration of HR policies across the merged group, balancing the differing policies of Sainsbury's and Argos. I regularly checked for updates to ensure seamless policy alignment as the companies continued to streamline operations.- Proactive Service: Managed high volumes of queries (often in the hundreds) by anticipating potential issues and addressing them pre-emptively to maintain service-level agreements and ensure smooth service delivery.- Cross-Team Collaboration: Actively sought opportunities to expand my HR expertise by working with other teams, building a strong internal network for knowledge sharing and support.This role honed my ability to work in a fast-paced environment, multitask across a wide range of HR functions, and collaborate effectively across different teams, all while balancing my studies and professional growth.

Led a data management project for the central HR Operations department. The project involved auditing and recategorizing the physical personnel files of J Sainsbury plc employees (Sainsbury's Supermarkets, Argos Ltd., Habitat, Sainsbury's Bank, Nectar, etc.), stored at our central office in Manchester.- Database Creation: Developed and maintained a live database to record both current and former employees, enabling efficient data management and improved accessibility to personnel records.- Data Management: Implemented a categorization system to streamline access to information, ensuring compliance with data retention policies and internal regulations.- HR Systems Knowledge: Leveraged prior experience with multiple HR systems to ensure the proper organization and storage of data, tailoring the system to meet the specific needs of each company within the group.- External Provider Management: Coordinated with third-party archiving providers and managed key stakeholder relationships to ensure the project's integrity and timely delivery.- Compliance and Auditing: The role required constant oversight to ensure compliance with legal and privacy policies, along with periodic audits of the data management system.This project allowed me to strengthen my skills in data management, HR systems, and collaboration with external providers, improving the efficiency and accuracy of personnel file management.

Following Sainsbury's acquisition of several brands, including Argos, Habitat, and Homebase, my role evolved to support these newly acquired businesses in addition to my original responsibilities for retail stores. I joined a dedicated team focused on providing HR advisory services to these new companies, ensuring consistency and alignment across the wider group.- HR Advisory Across Multiple Brands: Provided HR advisory and transactional support to multiple brands within the Sainsbury's Group, managing queries from both retail stores and corporate offices across different business units.- HR System Expertise: With the expansion of my remit, I took specific training to become proficient in a wider range of HR systems, including those used by the newly acquired companies. This ensured accurate data management and seamless integration of HR services.- Employee Lifecycle and Policy Compliance: Continued managing the full employee lifecycle for a broader range of employees, from recruitment to terminations, ensuring compliance with company policies and legal regulations across multiple brands.- Cross-functional Collaboration: Worked closely with HR teams across the group to ensure alignment of HR processes and practices, sharing best practices and ensuring consistency in service delivery.- Complex Case Management: Handled a variety of complex HR cases, including escalations, sensitive issues, and disputes, maintaining professionalism and confidentiality across different business units.- Training and Development: Supported the training and onboarding of new team members, ensuring that they were familiar with the additional systems and processes for the expanded group.This expanded role strengthened my experience in multi-brand HR advisory, deepened my knowledge of various HR systems, and broadened my ability to manage HR processes across a diverse group of businesses.

Following a company-wide restructuring, I moved into the Central HR Advisory team, expanding my focus from Learning and Development to general HR advisory and administration for retail operations.- Primary HR Contact: Served as the first point of contact for HR services for retail stores, addressing both transactional and advisory HR queries via phone and email, ensuring accurate and timely responses.- Employee Lifecycle Management: Managed HR processes spanning the full employee lifecycle, including recruitment, contract creation, personnel updates, and terminations. Ensured compliance with company policies and legal requirements.- System Management: Utilized various HR systems like Oracle eBusiness, MyHR, and Remedy Case Management to manage HR requests, process data, and maintain accurate records.- Process Improvement: Actively contributed to process improvement initiatives by suggesting enhancements to current practices. Participated in continuous improvement discussions aimed at increasing operational efficiency and employee satisfaction.- Sensitive Case Management: Managed complex and sensitive HR cases, escalating when necessary and ensuring proper resolution while maintaining confidentiality and professionalism.This role deepened my knowledge of HR operations, employee relations, and recruitment processes, providing me with valuable experience in managing HR systems and delivering solutions to a diverse workforce across a large organisation.

In my role at Sainsbury's, I supported the Learning and Development (L&D) team in a fast-paced HR environment, assisting with a range of HR and L&D processes. This role strengthened my administrative skills while giving me valuable experience in managing employee development initiatives.- LMS Management: Maintained accurate training records on MySainsbury's Learning, running reports to track employee progress and course completions.- Course Logistics: Coordinated logistics for training sessions, including delegate accommodation, travel expenses, and invoice reconciliation, ensuring smooth operations within budget.- Stakeholder Support: Provided advisory support via email/phone to colleagues at various levels, from store employees to central L&D partners, ensuring they had the information needed to access relevant training.- Apprenticeship Program: Managed the administration of apprenticeship applications, tracked progress, and maintained accurate records in collaboration with apprenticeship providers.- Expense Reconciliation: Responsible for reconciling training-related expenses via Concur, ensuring all transactions were accurate and met compliance standards.Through this role, I developed strong organizational and communication skills, deepening my understanding of employee development's role in driving organizational performance. It laid the foundation for my career in organizational psychology and people management.

During my time in this role, I provided top-tier customer service and contributed to the smooth operation of the store, ensuring customers received the best experience possible.- Engaged customers by offering knowledgeable advice and delivering exceptional sales service to meet their needs.- Effectively handled customer service issues, resolving queries and concerns promptly and professionally.- Processed returns, exchanges, and product repairs, maintaining high levels of accuracy and customer satisfaction.- Ensured stock levels were maintained and inventories were regularly updated to meet demand.- Responded to customer inquiries via telephone and email, providing solutions and product information.This position allowed me to hone my customer-facing skills while learning to manage multiple tasks efficiently in a retail environment.

In this role, I contributed to providing an exceptional experience for theatre patrons, ensuring the smooth operation of front-of-house services during performances.- Ushered patrons to their seats and monitored audience behavior to ensure a safe and enjoyable environment.- Served patrons at bars and merchandise stands, providing high-quality service while promoting theatre offerings.- Addressed customer service inquiries and resolved issues promptly to maintain positive guest experiences.- Actively promoted the sale of merchandise such as brochures, posters, and VIP patron packages, contributing to theatre revenue.This position helped develop my interpersonal and customer service skills, while also enhancing my ability to manage multiple tasks in a fast-paced environment.

In this role, I provided excellent customer service, ensuring a positive shopping experience while managing various customer-facing tasks.- Assisted customers with product selection, offering tailored advice to meet their needs.- Effectively handled customer inquiries, issues, and complaints, resolving them promptly to ensure satisfaction.- Processed sales transactions, including refunds, exchanges, and product repairs, maintaining accuracy and efficiency.- Managed administrative tasks, including paperwork and handling customer calls, supporting smooth store operations.This role honed my communication, problem-solving, and multitasking skills, all of which continue to inform my approach to client-facing roles in my current career.

In this role, I provided excellent customer service, ensuring a positive shopping experience while managing various customer-facing tasks.- Assisted customers with product selection, offering tailored advice to meet their needs.- Effectively handled customer inquiries, issues, and complaints, resolving them promptly to ensure satisfaction.- Processed sales transactions, including refunds, exchanges, and product repairs, maintaining accuracy and efficiency.- Managed administrative tasks, including paperwork and handling customer calls, supporting smooth store operations.This role honed my communication, problem-solving, and multitasking skills, all of which continue to inform my approach to client-facing roles in my current career.