I am an Operations Leader with 20+ years' experience creating positive guest experiences and improving efficiency, I foster a culture of diversity, inclusion, and belonging. Able to drive the company vision and values through leadership and empathy, I am passionate about process improvement and authentic engagement. As a consultant I can see the little things, the details that set an environment apart and make a place unique. With 20+ years in customer service, guest experiences and resort-style management, I provide insights based on experience and attention to detail. An excellent communicator with strong interpersonal and relationship-building skills, I am a proven leader and motivational mentor with a joy for personal connections, team building, and guest relations. My background includes over 20 years working in various leadership roles with Young Life Camping. Skilled in strategic planning, process improvement, guest service, budgeting, and team building, I have expanded various camp programs including the affiliate camp program enabling the company to scale up and down through market volatility. Most recently I created an adventure backpacking program from the ground up in Michigan with participation doubling annually overtime. Passionate about process improvement, I am continuously enhancing programs and systems. However, what truly separates me apart is my relationship building abilities. Known for creating memorable experiences, I connect people together with a spirit of joy.