Brett Austin

Brett Austin Email and Phone Number

Director of Product Management @ Keysight Technologies
Holly Springs, NC, US
Brett Austin's Location
Holly Springs, North Carolina, United States, United States
About Brett Austin

At InfuseCX, LLC, we believe in transforming the ordinary into the extraordinary by driving innovation through simplicity. As the Chief Experience Architect, I am proud to be part of a journey that not only aligns with my personal ethos of blending technology with human touch but also champions a collaborative spirit. With over 25 years in the technology industry, I have navigated roles that ranged from individual contributor to leading transformative strategic initiatives at global giants like Microsoft and Cisco. These experiences allowed me to hone skills in sales, renewals, and customer success, and to leverage groundbreaking technologies like GenAI and Predictive modeling. At InfuseCX, my passion finds a platform as we empower brands with intuitive, AI-powered solutions that ensure marketing consistency, propelling businesses to focus on their true mission—growth.Our mission at InfuseCX is clear: empowering brands with simplicity and impact. As we continue to foster a supportive environment for creativity and collaboration, we remain relentlessly focused on delivering wow-worthy experiences. By adhering to our core values—Being Yourself, Customer Obsession, Delivering Wow, Doing the Right Thing, Innovation, and Passion—we strive to be trusted partners in our clients' success. The visionary path we've charted is about more than just software; it’s about enabling transformation, inspiring change, and fostering imagination. My role is to guide our team and clients through this transformative journey, ensuring that every touchpoint not only meets but exceeds expectations. Together, we’re making marketing asset creation not just efficient and effective but impactful and enduring.

Brett Austin's Current Company Details
Keysight Technologies

Keysight Technologies

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Director of Product Management
Holly Springs, NC, US
Brett Austin Work Experience Details
  • Keysight Technologies
    Director Of Product Management
    Keysight Technologies
    Holly Springs, Nc, Us
  • Infusecx
    Chief Experience Architect
    Infusecx Sep 2024 - Present
    Raleigh, North Carolina, United States
    As the Chief Experience Architect at InfuseCX, I am dedicated to turning bold visions into tangible results by leading the design and innovation of solutions that empower our clients to expand their marketing horizons effortlessly. Through our flagship product, infuseCX Zymon, we harness the power of AI to streamline the creation of impactful marketing assets, ensuring our clients maintain consistent brand identity while focusing on strategic growth opportunities. Embracing our core values of customer obsession and innovation, my role is to inspire and facilitate transformative experiences that drive sustainable success and unlock new possibilities for brands in an ever-evolving landscape.
  • Cisco
    Director Business Insights - Customer Success And Renewals
    Cisco Apr 2022 - Nov 2024
    Raleigh, North Carolina, United States
  • Cisco
    Director - Cx Product Management - Collaboration And Security Solutions
    Cisco Feb 2019 - Apr 2022
    Raleigh-Durham, North Carolina Area
  • Cisco
    Global Director Customer Success - Webex
    Cisco Apr 2017 - Feb 2019
    Raleigh-Durham, North Carolina Area
    As Director of Customer Success, I lead our Customer Success organization globally. We are responsible for delivering Cisco's adoption strategy to all Spark and WebEx customers. Our approach is to focus on driving business value first for our customers , thus building trust and earning a long term partnership.
  • Microsoft
    Director, Us Enterprise Customer Success Management - Business Solutions
    Microsoft 2014 - 2017
    Raleigh, Nc
    I lead the Customer Success Organization for North and South America. My teams are responsible for driving active usage of our Cloud CRM and ERP solutions to ensure customer retention and drive expansion. My teams develop deep business relationships that are focused on driving measureable ROI in Microsoft's cloud solutions.
  • Microsoft
    Productivity Sales Team Manager - Southeast
    Microsoft 2012 - Sep 2014
    Raleigh-Durham, North Carolina Area
    Managed a team responsible for selling Microsoft's Productivity solutions to enterprise customers in the southeast US. These solutions include SharePoint, Office, Lync and Exchange.
  • Microsoft
    Enterprise Collaboration Sales
    Microsoft 2007 - Aug 2012
    Responsible for year over year sales growth for our O365 Cloud services for Microsoft Enterprise customers in the South East US states. Manage at team of 15 Sales and Technical Engineers to achieve sales goals.
  • Oracle Corporation
    Crm Sales Executive
    Oracle Corporation 2006 - 2007
  • Kronos
    Healthcare Sales Executive
    Kronos 2002 - 2006
  • Siebel Systems
    Crm Sales Executive
    Siebel Systems 2000 - 2002

Frequently Asked Questions about Brett Austin

What company does Brett Austin work for?

Brett Austin works for Keysight Technologies

What is Brett Austin's role at the current company?

Brett Austin's current role is Director of Product Management.

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