Brett Carr Email & Phone Number

Chicago, Illinois, United States

• Manage a territory of 23 home improvement stores covering Northern Colorado, Wyoming and Montana; provide plumbing services and installations through in-store sales• Train home improvement store associates on DRF's sales process and how to drive in-store leads to increase store revenues• Develop and maintain positive relationships between DRF, local installation companies, and multiple levels of home improvement store associates and management• Led the opening of the Montana market including onboarding installers, training store associates about DRF's program, and rollout training for DRF call center associates about key factors of the new market• Find, screen, and onboard plumbing installation companies to provide excellent service to home improvement store customers; provide feedback to plumbing companies regarding customer issues, and assist with problem resolution• Report on local competition, market challenges, and store feedback to improve internal processes and adjust to changing market conditions• Analyzed internal call center sales process, and made recommendations to improve call center associates' training to better convert leads into sales• Prepare weekly/monthly reports to DRF and home improvement store managers regarding market performance and how to address positive/negative trends

Denver, Colorado, United States

• Managed three departments and 20+ line associates in operations department of 157-room hotel with full restaurant, bar and meeting spaces; $6.5 million in gross revenues• Responsible for hotel food and beverage operations including restaurant, bar, on-site banquets, and catering; consistently exceeded budget goals by maintaining food and liquor costs below budget on a monthly basis• Responsible for all HR functions including recruiting, onboarding, training and development, employee file maintenance and I-9 documentation• Oversaw strategic operations of hotel during six-month renovation with minimal operational impact.• Successfully managed day-to-day operations in spite of budget cuts and tight market staffing conditions

Greater Denver Area

• Assisted guests throughout the entire rental process while working to grow and expand each branch• Led sales at offices by averaging top 10-35% for sales associates in Colorado; recognized as a top sales associate at company event in September, 2011 • Improved customer service rating by 10-15% on average at all four branches worked• Helped drive growth 20% by developing and maintaining relationships with body shops, insurance agents, dealerships, and corporate accounts