Brett Arnold

Brett Arnold Email and Phone Number

Applications Engineering Manager | Salesforce.com, CRM, Apex Programming @ Nordson Corporation
westlake, ohio, united states
Brett Arnold's Location
Manistique, Michigan, United States, United States
Brett Arnold's Contact Details
About Brett Arnold

With a robust tenure at Nordson, leadership in manufacturing and technical support has marked my career, culminating in my current role as Applications Engineering Manager. Our team has successfully scaled operations, growing the assembly workforce substantially while implementing standard work processes to enhance quality. In the realm of customer relationship management, I've spearheaded the Salesforce.com system, developing a field scheduling system using Apex, and facilitated a smooth transition to a new CRM platform. With a focus on collaboration and problem-solving, my efforts have streamlined global applications and technical support processes, ensuring excellence in both customer engagement and internal operations.

Brett Arnold's Current Company Details
Nordson Corporation

Nordson Corporation

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Applications Engineering Manager | Salesforce.com, CRM, Apex Programming
westlake, ohio, united states
Website:
nordson.com
Employees:
2089
Brett Arnold Work Experience Details
  • Nordson Corporation
    Applications Engineering Manager
    Nordson Corporation Sep 2022 - Present
    Washington
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  • Nordson Select
    Global Manager Applications And Technical Support
    Nordson Select Dec 2019 - Sep 2024
    Spokane, Washington Area
    Manage the applications and technical support processes globally.
  • Nordson Corporation
    Is Project Lead - Salesforce
    Nordson Corporation Feb 2015 - Dec 2019
    Amherst, Oh
    Project Lead for Salesforce.com. Coordinate a team responsible for resolving help desk tickets related to Salesforce. Manage list of maintenance and improvement projects aimed at supporting the business.
    View
  • Nordson Asymtek
    Quality Analyst
    Nordson Asymtek Jan 2013 - Dec 2019
    Amherst, Ohio
    Manage worldwide customer case escalations into factory. Analyze customer experience data and provide feedback to factory design team for product improvements. Implement and manage customer quality metrics inside SalesForce.com.
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  • Nordson Asymtek
    Technical Support Manager
    Nordson Asymtek Sep 1999 - Dec 2012
    Amherst, Oh
    Responsible for a team of application/field service engineers to support both pre- and post-sale customer requirements covering Eastern US and Canada. Demonstrate our automated fluid dispensing capabilities to potential customers and support new equpment installation and existing customer support. Directly support a wide range of industries including automotive, high-tech, industrial and medical device manufacturing.Responsible for implementation of Technical Support within SalesForce.Com CRM system. Created custom objects with reporting and email alerts. Very knowledgable with Apex and VF programming, DataLoader and external system integration. Developed custom case escalation system to enable field issues to get shared with TSG worldwide and also escalated directly into the factory in a managable and controlled fashion.
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  • Nordson Asymtek
    Production Manager
    Nordson Asymtek Jun 1987 - Aug 1999
    Carlsbad, Ca
    Responsible for all aspects of the manufacturing group producing automated fluid dispensing equipment. Grew the department 10x with minimal managment overhead. Participated in the release of several new product lines working directly with engineering to improve manufacturability.
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  • Transworld Communications
    Production Technician
    Transworld Communications Mar 1987 - May 1988
    Supported production department by testing and repairing industrial radio communication equipment.
  • Usmc
    Flir Technician
    Usmc Oct 1982 - Jan 1987
    Service and maintain the Infared Detection System on the OV-10D Bronco observation plane.
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Brett Arnold Skills

Manufacturing Testing Electronics Engineering Lean Manufacturing Management Automation Process Improvement Six Sigma Product Development Cross Functional Team Leadership Product Management Troubleshooting Salesforce.com Analysis Design For Manufacturing Continuous Improvement Process Engineering Apex Programming Salesforce.com System Administrator Visualforce Pages Apex Data Loader Semiconductors Project Management Medical Devices Spc Cad Forecasting Solidworks Integration Statistical Process Control Customer Relationship Management Visualforce Salesforce.com Development Salesforce.com Administration

Brett Arnold Education Details

Frequently Asked Questions about Brett Arnold

What company does Brett Arnold work for?

Brett Arnold works for Nordson Corporation

What is Brett Arnold's role at the current company?

Brett Arnold's current role is Applications Engineering Manager | Salesforce.com, CRM, Apex Programming.

What is Brett Arnold's email address?

Brett Arnold's email address is ba****@****ech.com

What is Brett Arnold's direct phone number?

Brett Arnold's direct phone number is +177049*****

What schools did Brett Arnold attend?

Brett Arnold attended Kent State University, Lorain County Community College.

What skills is Brett Arnold known for?

Brett Arnold has skills like Manufacturing, Testing, Electronics, Engineering, Lean Manufacturing, Management, Automation, Process Improvement, Six Sigma, Product Development, Cross Functional Team Leadership, Product Management.

Who are Brett Arnold's colleagues?

Brett Arnold's colleagues are Tracy Manders, George Pais, Parke Strong, Luana Whiteis, Mary Keyerleber, Naomi Ammerlaan, Rick Mikoletic.

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