Brett Smith, Mam Email & Phone Number

Anchorage, Alaska, United States

Leads a medium size federally funded state agency administering the SSA disability programs. Responsible for strategic vision, planning, budget, procurement, leadership and management.FY24:Received Honor Award from the Commissioner of Social Security for l implementing positive cultural change in the Alaska DDSDDS cleared 3,667 cases; exceeded reconsideration case goal by 13.2%, Continuing Disability Review case goal by 1.5%--Seattle Region besting the goals by 11% and 1.4%Agency received an Honor Award from the Associate Commissioner of SSA's Office of Disability Determination for having the highest 4-year quality assurance average (97.15%) in the nation out of 52 DDSsAchieved stellar Consultative Exam rate of 20.2% compared to national average of 36.5%Coordinated fiscal interface between SSAs case processing system and the State of AK's fiscal database saving 643 annual hours of duplicate data entryGuided agency to zero findings in 2024 Security AuditFY23:Developed, prepared and administered the FY23 $5.1M operating budget representing a 3% increase from FY22 that rendered a 29% increase in case closuresGuided the DDS in clearing 3,610 cases in FY23, representing a 29%/1,063 case increase from the prior yearMet and exceeded every case closure metric SSA set for the DDS by a combined 4.6% (Broken out as 1.9% over for Initial cases, 13.3% over for Re-consideration cases, 5% for Continuing Disability Reviews, and 9.7% for Assistance Requests)Zero findings on On-Site Security ReviewAggressively attacked recruitment and retention issues; active engagement resulted in lowering the vacancy rate from 33 to 19% overall, and most importantly, lowering the vacancy rate in the Adjudicative job series from 50% to 20%Led the DDS to the highest quality rate in the nation two consecutive years – FY22 and FY23 – 97.9% contrasted with the national average of 94.4%. Recruited additional Medical Consultants (MCs) and increased MC capacity by 12.5%

Anchorage Alaska

Responsible for representing the Alaska DDS in communication, problem resolution, vendor recruitment, and coordination of business process changes with the Alaska medical community, schools, and other community resources. Leads an Administrative Assistant, and a 10 member Office Assistant team.Utilizes extensive knowledge of the Social Security Administration’s (SSA) disability program to educate the local medical community, advocacy groups, schools, and other state agencies regarding program requirements.Develops, writes, updates, and disseminates the DDS’s administrative and management policy and procedures to ensure compliance with federal, state, and internal governance.Researches, analyzes, and interprets federal and state of Alaska regulations and policies relevant to DDS operations. - Designed and implemented DDSs response to the COVID-19 pandemic; translated federal and state guidance into an operational plan to continue serving Alaskan SSA claimants- Developed hybrid work flow that enabled DDS telework while concurrently continuing to serve Alaskan SSA Disability claimants- Trained 23 local staff and 53 ancillary staff and collaborated with 56 medical vendors, ultimately enabled 697 CEs - Devised and implemented the DDSs Telehealth/Video CE process; secured participation from 11 mental health providers and enabled 163 telehealth examsPromoted SSAs Electronic Records Express (ERE) program; solicited 26 new users; increased automated records receipts by 22%; ultimately shaved vendor response time by a 9-day average- Recognized in the ‘Kudos Korner’ section of SSAs Medical/Professional Relations Quarterly Express newsletter for developing the Alaska DDSs response to the COVID-19 pandemic (2021)

Anchorage, Alaska Area

Supervises staff of 10 Office Assistants to provide support to a team of disability determination adjudicators. Assigns and monitors daily workflow, balances priorities to ensure adequate work load distribution and efficient operations.Responsible for all hiring, training, and mentoring for administrative team.Oversees daily medical expenditure payments, researches, highlights and corrects anomalies.Coordinates directly with Disability Determination Services Chief and Fiscal Officer to develop annual and monthly budget and budget projections.Manages multiple professional service contracts and other procurements.Manages property and space for 30 employees; works closely with property management company to resolve facility issues.Provides advice to senior members of the division's management team on administrative issues and propose, if necessary, alternate courses of action.

Anchorage, Alaska Area

Active in Student Chapter Society for Human Resource Management-- Student Chapter received the Outstanding Student Chapter Award 2017-2018 period-- Student Chapter President from August 2017 to May 2018-- Received Sharon Koss Northwest Human Resources Management Association Graduate Student Award-- Chapter conducted multiple fundraising programs to support holiday food, clothing, and toiletry items drive for local homeless shelterCompleted Courses:Strategic Human Resource ManagementLeadership and ManagementOrganizational Development and ChangeNegotiations in ManagementBusiness EthicsProduction Operations ManagementResearch MethodsOrganizational TheoryPower and Politics in OrganizationsManagement Information SystemsPracticum InternshipDiversity ManagementCapstone - Strategic Management

Anchorage, Alaska Area

Supervises the collection and evaluation of daily, weekly, monthly, quarterly, parking activity data on key performance indicators and develops reports of findings and recommendations. Manages and supervises daily administrative operations of customer service, administrative support, field operations and dispatch personnel. Evaluates staffing levels, supplies and materials needed to perform services supporting APD parking enforcement and ACDA parking permit programs; coordinates with APD as needed. Negotiates and administers contracts for administrative services related to parking enforcement and debt collection activities.Reviews complaints or suggestions from employees and/or customers relating to citations and related services within established legislation; resolves complaints; recommends policy/code revisions as appropriate. Adjudicates penalties; voids, suspends or reduces citations and/or penalties; addresses other actions as necessary. Addresses contractual issues, complaints and disputes raised by contractors; adjudicates complaints and/or recommends/administers solutions.Reviews and monitors performance of staff to ensure superior service is provided to customers.Compiles and provides data for the annual budget and recommends adjustments or funding as appropriate. Monitors day to day operations to ensure budget expenditures are within approved budget allocations.Monitors training programs and procedures to ensure adequately trained staff for safe and efficient performance.Serves as Hearing Officer for Parking Citation Appeals; implements appeals processes with the Alaska Court System. Represents ACDA in small claims court and testifies in legal actions as necessary.Supervises customer services staff; conducts or implements employment actions including performance evaluation, promotion, training, transfer, disciplinary action, employee selection and termination; assigns and monitors work as necessary.

Anchorage, Alaska Area

Manages operation training program for 26 aircrew in a dynamic, fast-paced aerospace environment. Provides senior leadership with weekly, monthly, quarterly and annual aircrew flight and readiness to facilitate long-range planning. Inputs training requirements into centralized databases to ensure training currency, eliminate scheduling conflicts, and forecasts future requirements. Coordinates on weekly master schedule build and interfaces with aviation resource management specialists to monitor 156 ground training events and 338 ancillary training requirements. Manages training records to ensure compliance within published corporate and regulatory agency guidelines. Updates aircrew personnel records to reflect current qualifications. Integrates new curriculum and ancillary requirements by translating into a feasible, executable plan. Closely monitors the monthly aircrew qualification level summary to ensure flight designations are advantageously dispersed to aid all aircrew in maintaining flight currency. Coordinates master training schedule with multiple support agencies to accurately forecast and diagram agenda for upcoming events.Led training program for 26 aircrew; ensured flight currency by managing 494 database qualification records, coordinating flying schedule, and accurately forecasting requirements.Solved scheduling conflicts with proactive insight, interagency coordination, and negotiation. Provided senior leadership with weekly metrics to facilitate short and long-range planning.

Joint Base Elmendorf Richardson (Anchorage Ak)

Senior operations manager with responsibility for planning, coordinating and executing safe work activity for 554 employees spread across 18 diverse work centers. Provided maintenance support for four agencies operating 58 aircraft in a 24x7x365 multi-faceted aerospace operation. Talented project manager; streamlined and coordinated 6.8K repair tasks to complete 11 major aircraft inspections, on schedule, with a notable 97% quality assurance inspection pass rate.Prioritized and Managed 77 facilities; balanced and allocated resources to meet maintenance production schedule ultimately enabling 7,500K aircraft flights per year.Inspirational hands-on leader; knew the people at the individual level and provided face-to-face guidance and feedback to coach members toward meeting and exceeding company goals. Planned, scheduled and implemented weekly production efforts by coordinating labor, parts and facility availability with a 98.3% scheduling effectiveness rate versus 95% standard.Monitored/analyzed key performance metrics, identified trends and executed corrective action.Highlighted three major aircraft components with high, early life-cycle fail rates, initiated quality deficiency reports and drove supplier to investigate, re-engineer and rectify problems.Balanced multiple competing priorities against desired outcomes, executed decisive action and adapted as needed to achieve corporate level objectives.Steered local fabrication efforts and guided equipment overhauls; surmounted supply chain challenges, avoiding significant delays and equipment down-time. Guided manufacture of aircraft component when no spare assets existed worldwide, returned aircraft to service after 2-months versus 9-month manufacturer production estimate

Elmendorf Air Force Base, Alaska And Kunsan Air Base Republic Of Korea

As department manager, I had full responsibility for operating, scheduling, technical and human resource functions. I have multiple years proven leadership success; promoted rapidly and was trusted with a series of increasing responsibilities culminating in 5 years direct supervision and training of 23 employees.Built, coordinated and executed complex, synchronized maintenance schedule for 47 F-22 aircraft escape systems with utilization management focus on maximizing product life-cycles.Applied LEAN/Six Sigma principles; updated shift turnover routine/saved 260 hours per year.Controlled $19.3M explosives inventory and conducted quarterly records audits to validate accuracy; prepared 5-year life-cycle forecast and budgeted accordingly.Oversaw $1.2M in specialized equipment and maintained $850K maintenance facility; staggered inspection cycles to balance equipment availability to forecasted projects and organized logistics for austere location item placement. Superbly managed department’s safety program by conducting research, maintaining current policies and authoring new operating procedures; earned Pacific Air Forces Safety AwardSolutions oriented; teamed with manufacturer’s engineers to eradicate anomalies in technical data and schematics; rectified seven errors, ensuring flight safety and proper component installation.Initiated cross functional supply chain review; solved 2-year ejection handle shortage and supply coding issue; applied to 195 aircraft, fleet-wide allowing an average of 40 more flights per year.Administered $118K budget and managed resources; identified waste and redundancy and trimmed budget by $13K while meeting performance goals.Aggressively focused on efficient process improvement; trimmed 1 day from 5 day inspection cycle with process flow realignment and spare asset pre-staging.

Elmendorf Air Force Base, Alaska And Luke Air Force Base, Arizona

Supervised, managed, coached and mentored employees ranging from 5 to 17 maintenance personnel over the course of 10 years.Provided escape systems maintenance for 220 F-16 aircraft, 69 F-15 and then 43 F-16 aircraft; removed installed ejection seats/pyrotechnics and time change components and inspected system integrity. Planned and implemented weekly production efforts; ensured all equipment, parts and manpower was in place to achieve organizational goals.Certification authority; trained and evaluated personnel task proficiency and safety adherence. Consistently produced qualified Journeyman with an averaged 2 months earlier than the 15 month standard and qualified Craftsman 1 month earlier than the 12 month standard.Devised logistics bed down plan and provided guidance/support for $520M aircraft modification. Coordinated temporary relocation and overcame schedule interruptions for 4 work centers ultimately providing 43 aircraft upgrades without compromising daily organizational objectives. Recorded, monitored and input life cycle data for 13K explosives into an integrated database. Validated component service life, ensuring safety of flight for 61K flights over the course of 10 years at three geographical operating locations. Maintained, inspected and serviced precision measurement equipment and specialized tools to ensure proper maintenance and safety of flight for 332 aircraft.

Master Of Business Administration - Mba W/ Human Resources Specialty, Business, 4.0 Gpa

Activities and Societies: Started August 2018 / Projected Graduation Summer Semester 2020

Master’S Degree, Management With A Specialty In Organizational Management, 4.0 Gpa

Activities and Societies: Society for Human Resource Management (SHRM) President 2017-2018 School YearThe Master of Arts in Management is.

Bachelor'S Degree, Technical Management With A Minor In Logistics, Magna Cum Laude

Associate'S Degree, Aeronautics/Aviation/Aerospace Science And Technology, General