Brett Ferrand Email & Phone Number

Southampton, England, Gb

In my role I am responsible for developing, implementing and executing business efficiency and continuous improvement plans and processes through Manpower UK Logistics PortfolioThis includes: - • Identifying and implementing technological process improvements that drive efficiency through reduced administration and increased time with clients and candidates• Working with support functions to redefine business process and the associated training and coaching tool kits driving the correct culture and operational behaviour• Ensuring operational implementation of client specific contractual schedules. • Accountable for Value stream owners delivering areas of Operational excellence • Alignment to both the sales and marketing functions and support the design and implementation of a structured business development toolkit and marketing campaigns• Working with the sales team to implement new business wins • Alignment with the data analytics team to ensure project execution and operational alignment including communication plans• Creating and executing process and alignment with 2nd Tier suppliers • Ensuring candidate innovation and utilisation strategy are maximised • Sharing best practice across the logistics portfolio• Creating consistency in the candidate journey • Playing a vital role in driving the necessary change management to help reshape the business to meet the future vision.

In my role as Senior Royal Mail Group (RMG) Account Lead for Manpower Group, I take overall ownership for client relationships and service delivery, through Manpower Delivery Hubs, Core support functions, Onsite account teams and 2nd tier suppliers. As a key client contact, I am responsible for contract SLA delivery, resolution of high-level complex client escalations, account development and ensuring consistently high standard levels are delivered so clients requirements are exceeded. My role involves leading an account which delivered in excess of 5.5 million hours of temporary labour last year, across a full spectrum of skill sets in circa 600 different client locations under all the RMG Brand’s ( Royal Mail Fleet, PFS, Parcelforce, Royal Mail Logistics, Royal Mail Letters).

As the Manpower account lead for temporary driving supply I was responsible for the delivery of a nationwide MSP. I had operational ownership of the North and Midlands dedicated teams along with the Manpower Driver and Logistics 2nd Tier supplier Team.Key Achievements • Successfully delivering more than 1000 temporary drivers annually for peak demand periods despite it being a skill shortage sector.• Created strong working relationships with 2nd suppliers to drive MSP fulfilment.• Built excellent client and internal relationships leading to account growth and consistent delivery.• Adding value to the client through innovations such as the development of resourcing and forecast tools

As Industrial lead I was responsible for account service delivery through the end to end recruitment process on a national basis. Coordinating successful delivery through 48 Manpower commercial branches. I built a strong relationship to ensure that the client got the focus from the delivery teams inline with contractual SLA’s. I was also responsibility for high volume recruitment popup locations.Key Achievements • Royal Mail HWDC Slough-Successfully ensured fully referenced and security cleared resources to aviation standards were in place to meet the 15,000 shifts during peak demand months. Responsible for setting up efficient processes and task managing a project team of 14 temporary recruitment consultants delivering excellent client satisfaction through service above and beyond• Created strong client relationships, leading to the successful sales opportunity to deliver additional service offering, above and behind that of just traditional temporary labour.

I was responsible on a day to day basis for implementing HR and project solutions to large demanding Blue-chip companies. I managed a contingent work force of circa 80 staff incorporating PAYE/ Umbrella/ LCC. I was a key player in bidding for new business, completing PPQ / RFI and tender documents. I negotiated and implemented SOW‘s with new and current suppliers. I coordinated payroll for employees and processed contractor’s invoices for efficient payment and provided monthly management information (MI) to the client. Key Achievements • NCR self Service insulation, Asda, Tesco and Sainsburys- Scheduled 60 field-based engineers to meet a very versatile and aggressive client driven EPOS schedule. Deployed in the most geographically efficient manner across the UK and ROI so additional overheads, such as accommodation, were kept to a minimum. Efficiently communicated with Management and Third Parties• HSBC lock and Security Chain Removal- Managed the removal of equipment from over 1600 HSBC ATM’s on over 350 different sites across the UK with only 2 weeks planning and 4 weeks implementation. Taking responsibility for ensuring engineers were recruited, trained and all sites were scheduled before the clients aggressive proposed end date. Keeping key stakeholders of all levels updated with progress. Project was delivered to HSBC via NCR.• HANCO ATM Fluidity Removal Project- Organised the scheduling of engineers to undertake the safe removal of fluidity security devices form high risk areas across the UK. Arranging security clearance to enable engineers to have airside access and tracking any site issues that occurred.• HSBC Chip and Pin Insulation- Planning and implementing of chip and pin machines in to 730 HSBC locations. Created a strong client relationship, providing regular updates and delivered on budget. Project was delivered to HSBC via NCR and led to the win of additional opportunities.

Bachelor Of Applied Science (B.A.Sc.), E-Business

Gcse'S

Activities and Societies: GCSE's