With over 20 years of experience in high threat security and critical incident management, I am passionate about protecting people, assets, and operations in challenging and complex environments. I apply my skills in high quality, high velocity decision-making, collaborative problem solving, and communication, to lead the Global Security Operations Center (GSOC) at Amazon, one of the world's largest and most innovative companies, and I strive to deliver exceptional service and support to our global customers and stakeholders. I value diversity, inclusion, and teamwork, and I leverage my diverse perspectives and experiences to empower and inspire my teams and partners.As the Global Critical Incident Manager (GCIM) at Amazon, I maintain leadership oversight of the entire GSOC operational floor, consisting of several independent teams that service a global footprint across all consumer business lines. I manage multiple, simultaneous, high-severity events from start to finish through technology and teams of specialists. I coordinate and collaborate with internal and external partners, such as legal teams, executives, safety organizations, business leaders, regional security teams, and emergency services to ensure timely and effective response and resolution of incidents. I also monitor and analyze global trends and threats, and provide proactive and actionable recommendations to mitigate risks and enhance security. I am constantly looking for ways to improve and innovate GSOC operations, processes, and systems, and I foster a culture of learning and excellence among my teams.