A successful service delivery technician with extensive analytical and software knowledge of investigating and diagnosing complex system problems and also knowledge of IT operating systems, especially Windows, iOs and Android. Multi-talented with good all-round technical skills and the ability to develop and maintain close working relationships with other support and development teams. Having the personal drive required to deliver a service that exceeds the expectations of colleagues and end users through a positive, well organized and structured work ethic.• Knowledge in use, troubleshooting, and training with Office and Outlook 2007, 2010• Ability to effectively manage users, groups, and computers in Active Directory.• Knowledge of all Microsoft office applications and operating systems.• Ability to work shifts and weekends - occasional overtime/overnight.• Having a passion for providing excellent customer service.• Able to prioritize in a complex, fast-paced environment.• Experience of working with CAFM systems & multi-line help desk systems.• Highly organized and disciplined with a passion for Information Technology.• Thorough understanding of computer and networking concepts.• Physically fit, able to work in confined spaces, crawl and lift heavy objects.• Ability to quickly learn, apply, and explain new technologies and procedures.• Strong knowledge of Microsoft Windows, MAC, OS drivers, and familiarity with TCP/IP protocols.
