Main role is to plan, manage and implement ongoing client projects as well as provide high level support and assistance to clients and junior technicians. Completed projects to date include:-Office 365 migrations including Azure AD, Exchange and SharePoint-Server hardware refresh and associated migrations-Several RDS server deployments-Windows 10 upgrades and Azure AD implementations

Managing Director of a small IT start up company primarily focused on SMB customers providing managed IT services. Roles and responsibilities included:-Management of day to day financials and payroll-Management of clients IT infrastructure and support-Provide Pre and post sales support for IT hardware and software-IT Hardware/Software Procurement, including quoting and invoicing-Management of 3rd party vendors

Tasked with the day to day maintenance and administration of business systems and mentoring and guiding of junior service desk staff. Level 3 desktop support as well as providing new solutions and technologies to the business.Key Contributions:Pre sales, planning, testing and implementation of:Windows 7SCCM 2007Exchange 2010Hitachi SAN StorageVMwareNew Citrix farm10Gb fibre network solutionWindows server 2008 R2Tasks & Responsibilities: Backup & Disaster recoveryServer & Network administrationPABX support & administrationAntivirus administrationPatch deploymentVMware administrationCitrix administrationDFS managementSAN administration

Providing level 2 desktop support to over 600 users, training of new desktop support team members and new desktop hardware and software deployments.Key Contributions:Purchasing, Configuration and deployment of:150 imate PDA'sNew HP desktop/laptop fleetWSUS patch managementTasks & Responsibilities: Level 2 desktop supportNew desktop hardware deploymentsDeployment of new softwareAuditing computers/usersCreating/Modifying User AccountsPhotocopier Solutions/ProposalsDelegation/Escalation of IT support requests

Entry level desktop support role to 300 usersTasks & Responsibilities: Level 1 desktop, network and phone supportHP, Canon and Kyocera Printer supportXerox, Konica & Canon Photocopier supportPurchasing of equipment & suppliesConfiguring & deploying new remote officesStaff relocations