Brett Hancock Email & Phone Number

Kirkland, Wa, Us

Bellevue, Wa, Us

Network and Security focused Cloud Engineer and Cloud Architect. Designing automation and DevOps centric solutions while being a culture advocate and implementer, not at the expense of workers and their skills. Learning and using Terraform, Python, GitLab, Palo Alto Firewalls, F5, AWS, security solutions and CICD pipelines to build secure and reliable infrastructure solutions in hybrid and multi-cloud environments.

Bellevue, Washington, Us

Puyallup, Washington, Us

Architect, design, and administer Cisco LAN Campus network, WAN Network, Microsoft Lync Server VoIP system, Red Hat Linux systems, and Microsoft Windows Server systems for global manufacturing and design company.Utilized dynamic routing technologies EIGRP and OSPF, QoS and VLAN switching technologies, and MPLS circuits to create a dynamic, secure, redundant, and highly available global network built to Cisco LAN Campus specifications and utilizing Cisco Hardware.Designed and implemented Meraki technologies to provide wireless network capabilities to global locations. Utilizing Meraki wireless access points provided enhanced security with public wifi networks, data driven reporting on internet usage, and redundancy of wireless networks.Worked with multiple business units as project lead for several highly visible IT projects such as migration of physical servers to hyper-v private cloud utizling windows server 2012, implementation of network and system patching system, and migration of company wide voice system to Microsoft Lync Server 2013.

Puyallup, Washington, Us

Systems and Network Administrator for 450 user, 4 site, global manufacturing and design company with a strong focus on standardizing all networks and systems around enterprise level hardware, software, and design. I have been heavily involved in all aspects of the IT environment which includes system and network design, configuration, implementation, and maintenance.My primary responsibilities are to support a global Cisco infrastructure while designing and configuring necessary upgrade paths and improvements at the same time. In addition I design and administer a Red Hat Enterprise Linux infrastructure as well as 30+ Windows servers. These servers encompass the entire companies operations from Oracle Apps to Databases and everything in between.I served as project lead on designing and implementing an enterprise network upgrade to Cisco LAN Campus Design specifications. I worked on everything from design through to maintenance after implementation in production environment. In addition I've served a similar role on projects for deploying Microsoft Lync 2013 for Enterprise Voice and Communication, implementing additional Red Hat Linux servers for our environment, upgrading corporate firewalls, and many others.As a primarily Microsoft shop I also manage the full range of Microsoft Server technologies including the multi-node Hyper-V private cloud infrastructure, DNS, DHCP, SSCM, Exchange, Lync, Active Directory, and others. I also provide tier 3 tech support for any technical issues in the environment.

Seattle, Wa, Us

Configured and maintained a Cisco Unity and Call Manager VoIP solution that hosted 20,000 mailboxes used for voicemail system. Worked closely with Cisco to develop customized features to integrate with Community Voice Mail mission and systems. Upgraded servers and systems using project management theory and best practices for Exchange 2010, Windows Server 2008, Active Directory, Windows 7, Cisco Routing and Cisco Unity Connection.Provided front-line help desk support for 44 site managers located throughout the country and 10 internal employees at the national office for products including SQL database/front-end web app, Office 2010 suite, Windows XP & 7, and Cisco Unity VOIP system.

Provided technical support to 70 end users at local Seattle office and 5 users in London office. Implemented Sharepoint Services to increase collaboration among all departments. Responsible for administration, installation, and upgrading of Dell Power Edge servers that hosted Windows Server 2003 and Windows Server 2008 and provided Active Directory, Exchange Server 2003, SQL Server 2005 in an active/passive cluster, GFI Network Monitor, SNMP Monitoring, DNS, DHCP, and Symantec Anti Virus to all users. Administered CISCO ASA 5510 routers on two distinct networks.Responsible for everything from server migrations, planning and purchasing, lifecycle refreshes, workstation deployments, and everything in between.

Provided support to 30 end users on a mixed environment including Windows XP Pro, OSX, and Red Hat 4 operating systems. Designed a Wireless Network for company wide connectivity of portable devices. Designed an Industry standard backup solution using HP Tape Drive Library and NTBackup. Backups included sensitive source code and physical security was vital to the company.Responsible for administration of HP Proliant servers that hosted Windows Server 2003 and Red Hat Enterprise Linux 4 and provided AVG Anti-Virus Enterprise Edition, DNS, DHCP, tWIKI collaboration intranet, and source management software to all end users.

Morris Plains, New Jersey, Us

Provided telephone and online support to customers for web hosting services and dedicated servers. Customers utilized Windows and Nix based operating systems, which we also used internally. Everything from "I can't get to my webpage" through "please help me configure Exchange." I also deployed and configures switches, servers, and hardware for internal and customer infrastructures. I served as Tier 1 through Tier 3 support and learned about core networking, OS, and system technologies.

Help Desk Technician for a 300 user law firm in downtown Seattle. Deployed Office 2003 company wide.

Master Of Science - Ms, Information Technology

Bachelors Of Applied Science, Information Technology And Administrative Management

Associates Of Applied Science Degree, Computer Network Technology