Brett Johnson Email & Phone Number

Montreal, Quebec, Canada

Montreal, Canada Area

Responsible for pre-sales technical support of BlackBerry Cyber Solutions, customer satisfaction and retention in Public Sector and Enterprise accounts across Canada in both official languages. Specialized in Blue Light / Public Safety accounts.

Consulted external clients with the advising, implementing, and managing of network installations and/or upgrades of servers and services. Supported and administered clients existing infrastructure such as Microsoft Windows environments (Server2008/2012, and Desktop Windows7/8), Microsoft Exchange Servers 2007/2010/2013, Microsoft applications, Secured Remote Support Environments (Bomgar Systems), Checkpoint Firewall-1/NG and VPN solutions, EMM/MDM solutions (Design/Implementation/Administration of BES 4/5/10/12.x, Air-Watch, Mobile Iron, Good Technologies, MAAS360 - and support users of all models of BlackBerry legacy/10, iOS, Android (Samsung with KNOX) devices). Assisted clients on dealings with suppliers of mobile products and services.Designed/installed/upgraded/administered BES4/5/10/12 servers for up to 16,000 managed devices globally.Installed/administered Good Technologies solution for up to 8,000 managed devices.Maintained/administered Air-Watch, MAAS360, Mobile Iron solutions for up to 300 devices globally.Installed/upgraded/administered Windows 2008/2012 AD infrastructures for multinationals.Installed/upgraded/administered Windows Exchange 2007/2010/2013 environments for multinationals.Designed/installed/administered Secure Remote Support solution (Bomgar) for 50,000 clients.Administered Checkpoint and SonicWALL Firewall/VPN solutions.Supported end-users with OS/Application, and mobile issues globally.Repair BlackBerry, iPhone, Android hardware.

Designed, installed, integrated and supported remote sites enabling site to site access from the Executives' European homes to Head Office over a secure connection. Administered and maintained Corporate Blackberry Enterprise Server (BES) and supported 120+ users. Advised on, and improved security of Cisco PIX firewall and BES Data Services integration. Maintained, and supported Windows based servers (2000, 2003), as well as internal users on Windows 2000, XP, Vista, Linux, and Mac OSX. Maintained Blackberry devices, and acted as liaison between users and service provider.

Maintained Windows based Servers and Workstations (Hardware / Software). Assisted in network migration from Windows PDC/BDC to AD architecture with Exchange 2K3 to enable advanced Blackberry Enterprise Server (BES) integration. Defined and administered security parameters for BES Mobile Data Services, Checkpoint Firewall-1, Checkpoint VPN-1, and AS-400 Intranet access; decreasing the risk of network infiltration from either a lost or stolen Blackberry unit, or unauthorised internal or external party. Administered BES server in addition to more than 300 Blackberry users. Advised on the development of internal Java application for use on Blackberry devices to enable users a secured method of access to internal resources. Maintained Avaya PBX and VOX systems.

Coordinated the installation of High Speed Internet systems via HPNA in hotels, universities and residences. Provided level III support to client base.

Ensured UL / CE Certification status of product line guaranteeing industry conformance and acceptance. Assessed new technologies for implementation in systems designs to increase reliability and robustness. Coordinated design modifications on accepted products technologies with manufactures to ensure a better fit with our requirements and scope.

Tasked to build a team of engineers to assist with the advancement of product line. Developed new interfacing technologies that were more robust based on emerging computing advancements, allowing for a significant reduction in overall equipment cost, in addition to enhanced reliability. Research and qualified technologies for inclusion in our product line, ensuring that they would not only conform to our requirement, but also stand up to field use.

Recruited and managed large cadre of technicians across North America. Coordinated the deployment and scheduling of technical staff to install, and maintain systems in the field. Defined budgetary requirements for department based on projected sales.Maintained skillset by continuing with onsite installs and support.

Established the Help desk department to provide clients with technical support on a 24/7 basis; which help reduce SLA times, and increase customer satisfaction. Defined procedural requirements, documentation, as well as hiring and training of staff.

Duties included the installation, servicing, and training on the products sold by the company.

Finance

Programmer / Analyst