Brett Casey Email & Phone Number

Senior Manager Offer Management, Deal Desk at Lumen Technologies, a global leader in technology and telecommunications solutions. With a Master of Business Administration degree and 15+ years of experience in the industry, I have developed and honed my skills in pricing, contracting, sales support, and cross-functional team building. Using my people management experience, I led a team of Offer Managers who support front line Sales, Customer Service, and Marketing professionals in the Global Enterprise space, a $250M+ book of business. Responsible for managing the performance and professional development for my team as well as building Performance Dashboards resulting in a 20% increase in Offer Manager Productivity year over year for the execution and delivery of winning proposals and contracts for our top customers. I also collaborated with senior leadership and various stakeholders across the organization to ensure alignment, consensus, and efficiency in our processes and outcomes. Some of my notable achievements include leading the Offer Management involvement in building a new pricing and contracting platform, reducing revenue churn and loss metrics below historical levels, optimizing capital approval velocity thru improved tool automation, and creating and hosting a bi-weekly online screen share for knowledge sharing and best practices. My mission is to drive revenue growth and customer satisfaction by providing strategic, analytical, and operational support to the sales and marketing organization.