● Oversaw co-branded Global Express Guaranteed product with USPS ($5M+ in annual revenue)● Secured $10M+ in incremental business by creating and launching a tracking solution for FedEx International Connect shipments that works on Amazon, eBay, and AliExpress marketplaces● Provided operational and technical support for large strategic accounts worth $80M+● Generated $600,000+ in revenue and 160,000+ packages launching China export service in January 2019● Reduced costs 40% with a new customs broker contract for entry type 86 clearance● Opened 2 new operations facilities for US expansion of FedEx Cross Border Logistics● Launched a new commercial solution for US-to-Canada shipments in September 2020● Managed and executed the global postal strategy; developed relationships and business deals with postal operators globally including the USPS, PostNL, Royal Mail, China Post, Japan Post and Correos● Led the vendor model expansion for FedEx International Connect in China, Japan, and India

● Transitioned $80M+ in the core business to FedEx by converting 10,000+ TNT customers to FedEx in less than 9 months● Served as North America Commercial lead for the acquisition and integration of TNT Express● Created and executed the 1-year integration plan for Commercial operations and functions● Oversaw a $3B US export product portfolio and led a team of four product managers● Added $1B in incremental revenue by creating a 7-year growth plan● Grew the $140M deferred US export product portfolio, including International Ground, surface distribution, and FedEx International Mail Service by 23% in 2 years● Increased revenue $300M+ for FedEx Ground with over 30% margins by creating and securing executive support for the International Ground Growth Strategy● Directed the North America PMO for FedEx Services and oversaw 3 work streams for go-to-market activities, improving the customer experience and product development● Gained alignment and secured buy-in and support for prioritization of product development by socializing the North American strategy with key stakeholders● Led the North American strategy development and execution for FedEx Ground, FedEx Freight, and FedEx Express operating companies

• Manage the Enterprise Portfolio Management (EPM) roadmap for FedEx Services (FXS) operating company, which includes the organization’s marketing strategy for the next seven years• Captured $640M in incremental value for the enterprise portfolio and added eight new strategic initiatives• Led effort to align organization to focus on developing and launching three strategic initiatives that add $1.5B in incremental revenue and over $50M in cost savings annually• Managed key aspects of the company’s annual strategy development including residential, health care, e-commerce and domestic expansions, resulting in reassessment of corporate priorities • Assessed and analyzed product/services portfolio development opportunities across multiple markets in support of company financial objectives• Developed financial, competitive, and customer frameworks to pressure test roadmap opportunities to ensure balanced, strategic portfolio planning process• Collaborate with multiple business units and marketing functions to brainstorm and identify opportunities, challenges, corporate constraints and conduct long-range planning

• Execute, steward, and communicate brand plans, brand attributes, positioning and initiatives for Active Lifestyle Beverages – Powerade®, Fuze®, vitaminwater®, Full Throttle®, NOS®, smartwater®, Gold Peak®, and Dasani® in the Memphis/Little Rock Market Unit• Launched vitaminwater zero® and Relentless® in the Memphis/Little Rock Market Unit• Developed local sell-in strategies, tactics, and store targets against brand plans and initiatives• Identified and developed plans to address local opportunities and gaps to deliver superior results• Created tracking systems to measure results of brand initiatives• Gained understanding of customer and Market Unit needs and communicated needs to cross-functional team members• Utilized KBI analytics to monitor volume, share, demographics, Margin Minder, Nielsen, and Market Vision• Collaborated with Coca-Cola North America On-Premise Manager to capture specific brand opportunities

• Developed comprehensive strategies for the Multiple Sclerosis (MS) and Enzyme Replacement Therapy product lines. Maintained and grew $800M book of business by 20% in one year. Responsible for marketing product lines to over 10,000 physicians and 45,000 patients• Earned Six Sigma Green Belt for three projects valued at over $13M• Managed relationships with eight drug manufacturers. Negotiated five new service, data, and supply contracts worth over $10M. Coordinated launches with distribution, pharmacy, and data teams• Defined value propositions for physicians, drug manufacturers and managed care. Performed market and competitive analysis by customer channel and recommended strategies to improve market position, reduce costs, and improve quality• Worked closely with the Marketing Communications team to develop materials for physicians, managed care, and patients. Developed messaging to support new strategies and initiatives• Performed aspects of product development, product updates and product promotions including procedure development, component specifications, packaging design, product positioning, pricing, sales sheet copy, and training aides. Launched Novartis’ new MS drug, Extavia®.• Coordinated with sales on programs to maximize revenue and profits and worked with clinical groups to document and to improve product offering. Chaired the MS Therapeutic Resource Center to improve quality and close gaps in patient care

• Controlled profit and loss for projects with $120M+ budgets and helped communities achieve 20%+ ROI. Negotiated all subcontractor and supplier contracts and reduced costs on average by 10%• Created and implemented comprehensive marketing plans for seven communities. Designed advertising to heighten brand awareness and to strengthen builder’s reputation as America’s Luxury Homebuilder®. Utilized $1M budget for print, internet, direct mail, and radio media outlets to launch new home sales and to provide targeted marketing messages to help drive sales at existing communities. Established CRM tools to identify and follow up with potential home buyers• Regularly collected and monitored competitive market analysis in order to better position marketing for active projects and to help provide support data for land acquisition for future projects• Collected market data and set pricing for homes, options, and lot premiums for projects• Supervised projects from pre-plat, to start-up, to active sales and production including obtaining approvals, building permits, and entitlements. Trained and led cross-functional staff of more than 20

• Participated in management training rotational program in the West Florida Division• Worked with Project Managers and Marketing Department in designing sales and marketing plans and directed the placement and content of advertising for six communities in the Division• Performed competitive market analysis to assist with competitive positioning of current projects and to facilitate the acquisition of new parcels of land • Developed cost control procedures including house and site budgets, payables and receivables, and project pro-formas and set pricing for homes, options, and lot premiums for projects. Created and monitored construction schedules to coordinate construction with sales

• Assessed and implemented the strategic marketing plan for Charlotte and Raleigh, NC, Hilton Head, SC, and Savannah, GA. Analyzed potential market entry opportunities for new home construction• Evaluated competition to determine consumer demand and assigned consumer profiles to selected MSA submarkets. Performed marketing feasibility studies for $14.3M in land purchases• Researched, drafted, and presented a comprehensive operational strategic business plan for the Hilton Head and Savannah markets including market assessment, competitive review, current economic analysis, strategic growth plans, new development ideas, and evaluation metrics

• Directed all educational and financial activities of the Continuing Education Program. Managed Program operations, including general office duties, student assistants, and temporary employees• Developed related marketing campaigns which increased attendance levels by over 40% and increased Program awareness. Analyzed Program finances and reduced expenses by 50% through redesign of publications, website development, and creation of an electronic mailing list• Increased revenue for the Program by over $75,000 in one year as a result of increased marketing efforts and expense reductions and expanded the customer database by more than 600%