Onsite IT Support for Ascension Healthcare. Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes and health checks Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to end users by visiting their desk location Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support.

Supporting clients ranging from Small Businesses (3 users) to mid size Non-Profits, Art Foundations, Choice Schools, Restaurants, and Manufacturers by building trust and leveraging my communication skills to make the complex more understandable and ensuring I understand the story/mission in addition to just their current needs. Facilitating the purchase of new equipment.Providing new and creative options to increase efficiency and/or reduce costs.Quoting and ordering equipment for projects or regular replacements.Participating in Client Sales Meetings (online and in-person) with prospective new clients.Managing ongoing projects and proactively analyzing clients current hardware.Streamlining internal processes through creating Excel based forms to quickly calculate costs and improve quote accuracy.

Direct oversight for multiple contract resources. Project Planning. Providing direct contact and updates to the managers and end users affected by moves or projects. Responsible for deploying new construction hardware, technology refresh, major department/area moves, and special projects. Epic Systems “Beaker” Implementation (Baycare, Hartford, Grafton Hospitals) (Nov 2019)Beaker is the Laboratory module of EPIC Healthcare’s Medical Record System.Tasked with receiving, configuring, deploying , and testing new hardware to integrate testing, resulting, and reporting of lab samplesManaged 2 contract resources under me to deploy 2500 connected devices (along with supporting hardware, brackets, cables, and networking) AMBC Kaukauna Clinic (Feb 2020)Deploy 200 devices for new clinical construction.Working closely with the Project Manager and Construction Manager to deploy all of the IT equipment. This included computers, printers, scanners, wall mounted devices, and digital signage.Connecting devices to existing network infrastructure, assisting in the planning of additional network drops/runsCoordinated with construction for mounting device armatures for security and aesthetics Windows 10 and Technology Refresh Project (Grafton Hospital, Sheboygan Hospital, Germantown Surgery Center, Mayfair Corridor Surgery Center and Clinical sites)Managed a team of 4 contract resources tasked with converting 5000 computers from Windows 7 to Windows 10 (either via re-image or replacement of outdated equipment)Required to create detailed project plans and forecast the implementation schedulesOrdered, received, and configured equipment in each regionDirectly managed my teams day to day activities, providing weekly status updates to stakeholders

ln-house support team responsible for service, upgrades, and troubleshooting or workstations, networking, and printers located in the Good Hope Rd Clinic and several satellite clinics.I am responsible for assisting our Network Engineers and Business Partners with hardware located onsite. In addition to the day to day items, we are tasked with organizing and executing the planned desktop replacements (phasing out older models and unsupported hardware.)

Currently assigned to an in-house support team responsible for service, upgrades, and troubleshooting or workstations, networking, and printers located in the hospital and surrounding clinics throughout the city.Deployment Lead on a Desktop Conversion project involving 3000+ desktops. Dec 2012 - October 2013.

Lead AHA CPR/First Aid certification courses for clinical healthcare workers, non-clinical staff, and private entities.{This program was phased out with the purchase of Voice Assisted Manikins in the 1st Qtr of 2018)

Lead large group rock climbing classes, safety orientations, and team-building adventures.

Network and end-user support for 13 clinics, 21 Oncologists (and support staff).