Brett Richards Email & Phone Number

San Francisco Bay Area

• Manage multiple competing priorities in a fast-paced dynamic working environment.• Strong analytical skills, with the ability to identify trends, patterns, and anomalies in complex data sets.• Help develop methodologies for analysis, development, implementation, and testing of devices to be in alignment for company policies.• Excellent communication and interpersonal skills, with a demonstrated ability to collaborate effectively with cross-functional teams and stakeholders.• Manage project tasks to the project plan for multiple projects.• Interact with internal, enterprise, and affiliate staff in a professional and effective manner. • Develop and maintain technical documentation, including system specifications, user manuals, and troubleshooting guides.• Interact with multiple departments to assist with development and solution within company policy.• Use ticketing system to assist users in resolving issues with devices.• I work with vendors and carriers to do installs, upgrades, and maintenance on the DAS (Distributed Antenna System) at multiple Sutter Health hospitals and sites.

San Francisco Bay Area

• Managed multiple competing priorities in a fast-paced dynamic working environment.• Assisted in the development of process and procedures for requesting devices in different department requirements. • Help developed methodologies for analysis, development, implementation, and testing of devices to be in alignment for company policies.• Managed project tasks to the project plan for multiple projects.• Prioritized multiple activities and objectives in a rapidly changing environment.• Interacted with internal, enterprise, and affiliate staff in a professional and effective manner. • Identified problems and come up with solutions that satisfy the staff within company policy.• Interacted with multiple departments to assist with development and solution within company policy.• Accepted any additional duties to help move and resolve technical support aspect of projects.• Used ticketing system to assist users in resolving issues with devices.

Pleasanton, Ca

• Assisted with the logistics of Project Costing and Capital Acquisition for User Acceptance Test (UAT) training.• Setup training room, image and re-imaging laptops, setup training environment, and inventory audit on training materials.• Assisted with the development and deployment team for the Pharmacy and Materials division.• Assisted with the taking information from the 20 ordering systems and converting all into new eProcument system for all OTC, STS, and PAR drugs and materials.• Assisted with logistics for arranging offsite and department meetings.• Assisted in maintenance of libraries, databases, and graphic management logs.• Assisted with development of general graphic designs to enhance technical documents.• Assisted in planning meetings and perform tactical activities.• Interacted with Data Conversion team and PAR team to make sure that data has been scrub.• Awarded the “Cheers for Peers” - Problem Solvers and Time Savers award for June 2012.

Walnut Creek, Ca

• Project, Logistics, and Implementation• Deployed cellular phones and other telecommunications devices for Verizon Wireless Business to Business customers.• Supported wireless applications, ie Salesforce, Field Force Management, Blackberry, Apple, Google Apps, Android, and all Verizon Wireless external applications.• Assisted with training SPOC or Account Manager in the SalesForce application. Showing them how to setup database, make changes to database, and make sure that it is sent out to the users that needed.• Assisted with installing Blackberry Enterprise Server Express (BESX) into company’s network that using blackberries. • Established strong relationship and trust with customers• Interacted and communicated with all levels of management.• Accurate develop and maintain various statistics/documents for reporting monthly business activity. • Actively keep abreast of technical developments within the wireless industry, sharing knowledge with teammate to promote customer service.• Provided timely, expert Help Desk technical support to internal and external customers troubleshooting computer and software problems. • Diligent mentor other supervisors in territory, helping them to meet and exceed monthly sales goals.• Visited store sites in territory to assist with shortage of staffing and coverage, mentoring and motivating staff by sharing sales and product knowledge expertise. Selected to assume Acting Territory Manager duties when required.

San Leandro, Ca

• Skillfully ensured all company employees had the appropriate and necessary wireless equipment to do their job.• Saved costs by carefully reviewing all wireless accounts to ensure there were no inappropriate charges for services. • Provided timely, expert Help Desk technical support to staff troubleshooting computer, printer and software problems. • Adeptly assisted with the deployment of laptops and desktop computers for new and existing employees.

San Francisco Bay Area

• Key contributor in effectively managing business operations of high dollar volume store achieving exceptional sales results. • Consistently met and exceeded monthly sales plan, customer satisfaction survey ratings and company performance metrics.• Effectively evaluated and coached each team members to maximize opportunity and growth potential. • Created an effective team of sales associates by carefully interviewing and selective hiring of talent.• Diligently managed costs through the skillful scheduling of staff and attention to payroll.

Richmond, Ca

• Key contributor in effectively managing business operations of high dollar volume store achieving exceptional sales results. • Effectively managed/controlled the operations and planogram of the store.• Achieved AT&T Gold Club status, exceeding monthly goals by 125% for 18 months and Platinum Club status for exceeding store goals for 6 months.• Provided thoughtful evaluation and coached sales consultants to maximize sales and customer service with clients. • Consistently met or exceeded monthly sales quotas and achieved a 95% rating or better with Mystery Shopper program.• Diligently managed costs through the skillful scheduling of staff and attention to payroll.

Bachelor Of Science (B.S.), Psychology

Computer Science