Brett Larson Email & Phone Number

Hilliard, Oh, Us

Columbus, Ohio, United States

Columbus, Ohio Metropolitan Area

As a Senior Data Engineer (Technical Account Manager), I serve as a trusted advisor and advocate, fostering positive user experiences with the Observe platform through customized enablement, reliable support, and clear communication. Building strong customer relationships is at the heart of what I do, ensuring that each client feels supported and empowered.I specialize in advanced troubleshooting and issue resolution, addressing complex challenges related to data ingestion, curation, and visualizations. Leading the successful onboarding of new customers, I define project goals and key milestones, document clear use cases and requirements, and develop tailored solutions that meet both business and technical needs.Collaboration and innovation are central to my role as I work closely with cross-functional teams to drive continuous improvement. I approach each interaction with a willingness to truly listen and an open mind, ultimately leading to strong relationships built on trust and win-win solutions.

Columbus, Ohio, United States

As a Technical Account Manager, I served as a trusted advisor for enterprise customers, ensuring successful adoption and utilization of the New Relic observability platform. I drove significant value by fostering strong relationships through customized solutions, reliable support, advocacy, and meaningful enablement.Engaging in honest dialogue with customers about effective observability strategies, I guided them towards approaches that yielded the best results. By developing solutions tailored to customer requirements, I ensured efficient use of the platform. Tailored enablement sessions, based on clients’ guidance and usage patterns, facilitated their continued adoption of New Relic.My comprehensive support and solutions aligned with customer needs, focusing on building strong relationships that led to more open and honest conversations. This approach ultimately resulted in more meaningful platform adoption and positive user experiences.

Columbus, Ohio, United States

As the Technology Delivery Professional for the Enterprise Observability Team, I served as both Scrum Master and engineer on a team of seven specialists, blending technical expertise with a passion for process improvement and team collaboration. I increased observability tool adoption and understanding across the enterprise through leading various observability initiatives, creating meaningful content, and collaborating with teams on tailored solutions.By introducing Scrum concepts such as sprints, stand-ups, and retrospectives, I fostered continuous improvement and team cohesiveness. Additionally, I played an integral role in reviewing vendor proposals and negotiating contracts to enhance event management and observability capabilities, resulting in improved system visibility and more effective issue detection.

Columbus, Ohio Metropolitan Area

As an Application Development Specialist, I was responsible for a variety of tasks spanning the software development lifecycle. I focused on blending operations and development work to drive efficiency and reliability. A key component of my role was the identification, investigation, and resolution of system issues. By instrumenting 100% of our applications and infrastructure with New Relic, I significantly reduced false alerts and mean time to detect and resolve incidents. Ultimately, I leveraged these improvements to help other teams more fully embrace observability practices.

Columbus, Ohio Area

As the Operations Team Lead, I led a team of five specialists in supporting the bank’s complex technology and regulatory ecosystem. Our team performed many critical functions, including incident and problem management, infrastructure operations, coordinating with various vendors, and assisting other engineering teams with release and upgrade tasks. I enhanced monitoring and observability practices with a specific focus on incident management, leading to decreases in false alerts and mean time to detect and resolve incidents.By implementing Scrumban practices, I improved team efficiency and morale. I also maintained strong relationships with stakeholders, leadership, and vendors, ensuring accurate work prioritization and completion.

Columbus, Ohio Area

As a Senior Developer on a development line, I was responsible for defining requirements, developing and releasing new features, and managing incidents and problems for an enterprise-wide SaaS workflow management application. I improved application uptime through the implementation of comprehensive full-stack monitoring with New Relic and Splunk.By deploying Java applications, database stored procedures, and PowerShell scripts, I added and updated application features, reducing manual workloads. Additionally, I implemented several application version upgrades, providing new features and functionality to business partners, leading to new workflow efficiencies.

Des Moines, Iowa, United States

As a Service Desk Technician, I assisted Nationwide associates and agents in-person and remotely with hardware and software issues, resolving over 90% of inquiries within the first engagement, and maintaining a 95% customer satisfaction rating.

Bangkok Metropolitan Area

As an ICT teacher for junior high and high school students, I designed and implemented a comprehensive curriculum covering essential technology topics such as basic computing, programming, web design, online safety, and ethics. I fostered digital literacy and critical thinking skills by incorporating practical, real-world examples into lessons, increasing student engagement.Creating an inclusive and dynamic learning environment, I employed diverse instructional methods, including student-led discussions, independent projects, and team presentations. By emphasizing the relevance and application of technology in everyday life, I prepared students for the digital world.

Master Of Science - Ms, Information Technology

Bachelor Of Arts - Ba, Sociology