Brett Stone Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Orlando, Florida, United States

~Supervised daily security operations at Universal Studios Florida and Islands of Adventure parks as well as Back of House, ensuring all Security posts were filled. Delegated tasks to Sergeants to manage breaks and adjust as needed for business requirements.~Collaborated with upper management and other departments to prevent, address and resolve threats to guest and Team Member safety, as well as policy violations and crimes, ensuring comprehensive incident reporting.~Served as the primary point of contact for the planning stages and operational execution of Grad Bash and Gradventure events, coordinating with the Events Management, Investigations, and Garrett Metal Detection to setup multiple satellite screening operations and address any incidents involving students with their respective school leaders/chaperones.~Participated in the core Halloween Horror Nights Security Leadership team in cooperation with Investigations, Orlando Police Department, and Orange County Sherriff's Office.~Ensured officers were up-to-date with required training, scheduled necessary classes, and held officers accountable for maintaining valid Driver's Licenses and Class D Security Licenses.Assisted in the preparation of Labor Hours Daily Reports and Payroll Closeout, contributing to efficient and accurate financial operations.~Issued Attendance and Performance Counselings, maintaining high standards of accountability and performance among security personnel.~Maintained consistent communication with team members and management, ensuring clarity and understanding of security protocols and procedures.Avoided industry-specific jargon, ensuring all communications were clear and comprehensible to all stakeholders.~Diligently proofread all reports and documentation, ensuring accuracy and professionalism in all written communications.

Orlando, Florida, United States

~Served as a contracted Security Supervisor for Universal Studios Florida, Islands of Adventure, and Back of House operations during the Holiday, Rock the Universe, and Mardi Gras event seasons.

Orlando, Florida, United States

~During Halloween Horror nights, served as the primary Security Management coverage of Islands of Adventure and solidified a positive working relationship with the Universal One Management team.~Mentored and guided Parks Security Sergeants and Officers, providing constructive feedback through conversations and written observations, and escalating issues to management when necessary.Served as a "relief supervisor" during periods of light staffing or business needs, ensuring safe operational execution and maintained security standards.~Utilized the Ultimate Kronos Group workplace management program to efficiently manage scheduling, payroll, attendance tracking, and benefit hour distribution for the Parks Security department.~Performed shift swaps, built and filled posts, and reconciled time cards to ensure proper staffing and labor hours, while effectively managing overtime and TAP.~Accurately inputted outside Law Enforcement Officer hours worked daily, ensuring proper compensation and compliance with payroll procedures.~Maintained consistent communication with team members and management, ensuring clarity and understanding of scheduling and staffing processes.

Orlando, Florida, United States

~Upheld all Parks Security Sergeant SOP standards, responsibilities, and practices on a daily basis.Served as an Events Sergeant during Seasonal Marquee, Corporate, and Youth Events when scheduled.~In collaboration with an assigned Supervisor, tracked and documented performance of an assigned group of Officers, providing each with an individualized Quarterly Performance Evaluation and Development Plan.~Tracked and ensured Officers were current with department-required licenses and safety certifications/classes, and partner with management to issue renewal notices and address violations.~Partnered with management to maintain and update daily paperwork to reflect operational changes.~Ensured Officers attended scheduled Environmental Health and Safety classes and updated team when completed.

Orlando, Florida, United States

~Collect and verify completeness of all documents and evidence associated with all emergency and non-emergency incidents requiring security involvement in the dry parks and back-of-house areas.~Hold Parks Security Officers accountable for all information collected and require them to gather additional information if necessary.~Produce a full Security Incident Report, including trespass and/or arrest paperwork when necessary.~Assist Parks Security Sergeants with equipment inventory, staffing, and additional administrative duties as needed.

Orlando, Florida, United States

~Served as a Sergeant-On-Duty when assigned due to business needs. Partnered with Status Sergeants and Management to address Team Member performance or conduct concerns.~Upheld and represented all Security Officer SOP guidelines and wardrobe expectations.

Orlando, Florida Area

~Processed Team Member ID credentials, third-party vendor badges, vehicle passes, property removal system badges, and guest passes for all of Universal Orlando property.~Assigned and removed appropriate, individualized Team Member access levels when required by their department's management.~Engraved and provided name tags for Team Members as needed, performing monetary transactions for third party contractors when replacing lost name tags.~Replaced lost ID badges and performed monetary transactions when required.~Communicated through Microsoft Outlook, over the phone, or in-person to perform requests from upper management company-wide.

Orlando, Florida

~Performed fingerprinting of new hire and rehire employees and took new ID badge photos of said employees.~Collaborated with HR associates and the background check department to ensure information is complete and properly transmitted to optimize onboarding.~Assisted with organization, updating, and filing of paperwork.~Verified validity of driver's licenses when applicable to job descriptions.

~Conduct screening at back-of-house pedestrian and vehicle entry points.~Man access control points to ensure that only authorized Team Members and Third Party workers enter back-of-house.~Either on foot or in an assigned vehicle, patrol both front and back-of-house areas to observe and report any safety concerns.~Respond to emergency/non-emergency calls, gather information of the party members involved, collect witness statements, take pictures if necessary, and write witness statements for what was personally observed.~Report any safety concerns and do what is authorized by management or the control center to rectify the hazard.~Perform other duties as assigned.

Orlando, Florida Area

~Conducted X-ray and metal detection screening for both guests and Universal Orlando Team Members at all points of entry across property while providing exceptional guest service. ~Enforced company policies and procedures, especially regarding items and clothing attempting to enter property and alerting the appropriate party(ies) when needed during a violation. ~Performed vehicle inspections at back-of-house checkpoints for drive-on permitted vehicles.

Orlando, Florida

~In plain clothes, utilized surveillance techniques and followed several criteria in order to observe, detect, and apprehend guests committing crimes (such as shoplifting, drug, or alcohol violations) or violating other park policies on property. Once brought back to the office, interviewed the guests through a passive, guest service-oriented style and took the appropriate steps to document and coordinate with leads and/or supervisors as to the overall outcome of the case.~If an arrest was made, wrote an affidavit and assumed that I may be expected to testify in court proceedings.~Observed for potential safety hazards and reported them to management. In cases of guest health emergencies, used approved radio traffic to have the issue reported and Health Services and/or EMS dispatched.

Orlando, Florida Area

~As a member of the introductory class of Entrance Ops Team Captains supporting Turnstiles and Rental Services, upheld all Entrance Operations Team Captain/Lead SOP standards, responsibilities, and practices on a daily basis.~Oversaw daily team operation of Turnstiles and/or Rentals departments (depending on assignment) composed of up to 35 Team Members per shift.~Performed daily timecards audits and made authorized adjustments when necessary. Ensured all time cards and labor coding are correct in Kronos for the shift’s team.~Assisted team members with de-escalations/solving ticketing or other guest issues and involving Investigations, Health Services, or Security if necessary.Collaborated with Pass Sales, Investigations, and Guest Services departments to report and resolve common ticket issues or bogus ticket trends.~Held Team Members accountable to Universal Orlando workplace standards and coached job performance, writing positive or needs improvement observations to enhance individual and team development.~Monitored attendance projections, guest flow and live attendance in order to make appropriate staffing/budgeting adjustments while maintaining positive guest entry rates and stock of rentals products.~Certified all transactions were processed correctly by all Team Members through utilization of Galaxy Point of Sale and proper cash handling procedures.~Coached cashiers on the "sales through service" process and asking exploratory questions to find the best fit products for our guests.

Orlando, Florida Area

Orlando, Florida Area

~Welcomed guests into both Universal Orlando dry theme parks (Universal Studios FL and Islands of Adventure) while verifying tickets for authenticity, provided quality guest service and attempted to resolve guest issues while maintaining a positive, safe flow of guests into the park. ~Facilitated training for new Team Members, trained experienced Turnstile Attendants to become Turnstile Runners, and also trained newly promoted Team Leads/Captains.

Orlando, Florida Area

Designed, edited, organized, and maintained the official online store of the UCF Men's Ultimate Frisbee teams - the A team Dogs of War and the B team Havoc.

Orlando, Florida Area

Designed, edited, organized, and maintained the official website of the UCF Men's Ultimate Frisbee teams - the A team Dogs of War and the B team Havoc.

Orlando, Florida Area

Took notes at officer's meetings, maintained various accounts and information associated with the UCF Men's Ultimate Frisbee teams.

Lake Mary, Fl

Collaborated with other students and my teacher to design, update, and maintain hundreds of web pages on Lake Mary High School's website.

Lake Mary, Fl

Maintained various workout machines and equipment, filed documents, coached and refereed youth basketball games, helped setup and run youth swim meets, and entertained/watched over children in the Kid's Center.

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: Havoc - UCF Men's Ultimate Frisbee B Team (2013-2016)

High School, High School Diploma

Activities and Societies: National Honor Society 2012-2013, AP Scholar 2013, Web Design Team 2011-2013, Astronomical Society