Brett White Email & Phone Number

Seattle, Washington, United States

Daily tasks include imaging and deploying desktops and laptops. • On-going communication with Denali for computer and laptop repairs. • Daily use of SCCM, Active Directory and Remote Desktop use for software installs. • Use Service Now ticketing system to receive and prioritize user submitted requests. • Strong knowledge on HP and Dell hardware and drivers. • Test, repair and replace BCMA Scanners (2600 and 2700). • Knowledge of TCP/IP, Pulse Secure, Citrix, EPIC and Ricoh printing.

Renton, Washington, United States

• Desktop Support Specialist servicing 3000 end users.• Order, troubleshoot and maintain all aspects of computer hardware.• Implement and troubleshoot network communications both local and remote.• Use ServiceNow ticketing system to receive and prioritize user submitted requests.• Day to day duties include using Active Directory to review user account information.• Evaluate and submit purchasing information for printers, desktop, laptops and more.• Install and troubleshoot Office 365, Windows 7, Windows 10, EPIC, QS1 and CPR+.

Seattle, Wa

Network Administrator Jr / Desktop Support. Network consisted of three ships and the home office supporting 330 end users. A majority of the network was made up of Microsoft Windows 7 machines and Microsoft Server 2008. A majority of the servers were in a Hyper-V environment. Half the office and the ships used HP thin clients and Citrix receiver for their desktop. Communications for the office was a DSL and Ethernet combination. Communications for the ship was satellite and Ethernet via fiber combination. Day to day duties included creating Active Directory accounts. Creating and modifying Exchange accounts. Troubleshooting workstations, network connectivity, printers, iPhones, land line phones, audio visual equipment. Building and repairing workstations, servers, AGP power supplies and Daisy Data touch systems. Troubleshoot connectivity issues, replication between SQL servers, phone issues, router issues and storage issues. Fist line helpdesk support for ships and office.

Bothell, Wa

Hardware, firmware and software test in the design and creation of processing chips used in Storage Area Networks (SAN). Check to make sure chips met all required standards from the standards committee to the design criteria of OEM’s. Create manual test cases in HP Quality Center (HPQC). Used Finisar analyzers to trace and verify protocol compliance at the packet level. Protocols tested SAS, SATA, SCSI, FCoE, iSCSI, Fibre Channel and 10GbE.

Internal computer and network security. Job detailed receiving calls from internalemployees requesting password resets. Use security question and answers to authorizecaller.

Computer Operations performing overnight billing and computer backup of patient records,billing and account receivables. Other duties included printing and distributingpaychecks. Storing backup information offsite and restoring missing information.

for 250 end users located in 12 branch offices. Typical dailyduties include tape backup of 30 servers. Using phone and tracking software to analyze andprioritize help desk responsibilities. Using active directory to unlock, reconfigure andre-set user accounts. Install and upgrade software, firmware and hardware. Meet with thirdparty vendors to plan and set up systems required for their test environments. Budget,order and tag for tracking hard assets. Create and format technical specifications andprocesses required by future IT personnel. Research and suggest solutions required by theorganization. Create and distribute system images for servers, PC's and laptops. Remoteinto offsite PC's and servers to troubleshoot problems, install software and guide endusers through various tasks. The following is a list of software I was maintained.Fincentric iWealth Banking (GECS), UltraFIS (Unix), FICS, Raddon, Credit Commander, BEST,IPS Sendero, SERsynergy, SERdistiller, Interlink E-Pads eInk, Veritas Backup Exec,WinCat\WinRam, Track IT.

for the City of Covington. Duties included building and configuringworkstations. Troubleshooting printers, routers and e-mail problems. Researched andcritiqued various printing solutions to meet organizational needs. Initialized a programto track and maintain software licensing agreements. Recommended best approach scenariosfor maintaining and backing up server and workstations. Updated all systems with the mostcurrent patches, drivers and virus information. Researched and presented cost analysis forprinting and e-mail solutions requested by the city. Researched and explained questionsasked by end users on various software and hardware products.

for Intel Itanium upgrade team. Duties consisted of coaching a team oftechnicians on proper procedures for upgrading IA64 bit workstations and servers. Upgradesconsisted of complete board and CPU replacement, BIOS upgrades, debug and test. Some toolsused in troubleshooting were PCI POST cards, POST beep codes, technical documentation anddirect contact with product support engineers. Other duties included daily installationand troubleshooting of Windows XP (64), EFI Shell, MSUTIL and NVRBOOT.

Bachelor Of Arts, Mass Communications; Television And Radio

Completed a Bachelor of Arts Degree in Mass Communications. Major: Television and Radio, Minor: Business Communications

Associate Of Science, Computer Science

Introduction to Digital Computer, Program Design, Algebra, Physics, Logic, Calculus, Geometry),Business (Accounting, Economics, Ethics.

Communications

Specialist in HF radio communication, Satellite Communication, Encryption and Decryption of messages, Principals of wave propagation.