Brett Whitney Email & Phone Number

Chicago, Il, Us

Monroe, Louisiana , Us

Spearheaded the strategic pivot within the Public Safety group due to company's decision to divest half the business. Devised new Go-To-Market strategy and diversified from traditional product offerings to Converged Networks and Cybersecurity. Successfully implemented AI tools for content development, graphic design, and strategy formulation, resulting in improved efficiency, enhanced customer engagement, and increased revenue.Key Achievements:Strategic Sales: Created Go-To-Market plan and defined comprehensive strategy, developed $50M in new strategic business.Optimized Team Collaboration: Coached Sales Directors (2) and Account Managers (7), co-wrote strategic accounts plans, and facilitated national conference event participation.Executive Engagement: Wrote industry white papers, hosted web events, and enhanced executive partnerships.Strategic Partnerships: Collaborated and grew key partners such as Microsoft, AWS, Verizon Wireless, and AT&T Wireless.

Arlington, Virginia, Us

The inaugural First Sergeant following Unit restructuring at 2nd Brigade, 86th Training Division, I assumed a pivotal role, coordinating training, soldier welfare, and mission execution. Elevated to First Sergeant as an E7, I established SOPs and military doctrine, achieving metrics and cycling 50% of the unit to drop the average age by 15 years. Notably built a robust recruiting pipeline, generating interest from a dozen soldiers waiting for the slots to open to join. Executing over 24 missions, including a rotor-wing airlift mission, I recovered 4 non-participating soldiers, managed 3 incidents involving shootings with Soldiers involved, and received recognition from Brigade and Division Generals. Acknowledged by the Brigade Commander, Deputy Commanding Officer, and Command Sergeant Major, my actions set the standard for subsequent First Sergeants to follow.

Chicago, Il, Us

At Motorola, I orchestrated a dramatic transformation of an oversized and inefficient, 40 technician support organization spanning the globe, introducing a strategic restructuring that resulted in a remarkable 200% improvement in ticket closure within SLAs. Through analytic modeling, I identified key knowledge leaders and implemented a structured, self-managed team model, yielding a 60% increase in first-call resolution and a notable 30% reduction in call volume. Recognizing systemic issues through statistical analysis and six sigma, I introduced a revenue-generating "Health Check" service, which not only audited systems but also reduced customer escalations by an impressive 98%. This comprehensive initiative achieved a 25% cost reduction, a 41% increase in ticket closure rates, and elevated CSAT/NPS scores, exemplifying my ability to drive operational efficiency and deliver exceptional results in a technical client-focused environment.- Strategic Restructuring: Implemented a self-managed team model, resulting in a 200% improvement in ticket closure within SLAs.- Operational Efficiency: Achieved a 60% increase in first-call resolution and a significant 30% reduction in call volume through systematic restructuring, implementation of ITIL processes and KCS and team empowerment.- Revenue-Generating Innovation: Introduced a "Health Check" service, conducting system audits and reducing customer escalations by an extraordinary 98%, simultaneously generating additional revenue for the operations desk.- Overall Impact: Realized a 25% cost reduction, a 41% increase in ticket closure rates, and elevated CSAT/NPS scores, demonstrating a comprehensive approach that combines operational efficiency with client-focused success.

Los Angeles, Ca, Us

Veterans and their family members have specialized skills and amazing stories from their unique experiences serving in the military. Yet, they face great challenges transitioning to the civilian workforce. Our mission is to help veterans and spouses share their stories through the power of video, interview training, and mentorship, so that they may land their ideal job. - Bill Barnett, Founder and CEO

New York, Ny, Us

Israeli startup building a Cisco-based 9-1-1 solution challenging Cisco’s policy. Took “idea-to-delivery” getting Cisco’s exclusive support and access to Cisco Sales engine. Spoke for Carbyne at Smart Cities World Expo in Barcelona and others events.• Created and drove business development strategy opening up new markets and driving inorganic sales growth• Participated in series A and B funding rounds adding $40M in investment.• Established strategic relationship with Cisco, AWS & Microsoft, and built the Global Partner Program with AT&T, CenturyLink, Frontier, Converge1, Carousel, NWN, Presidio and others around the world.• Directly managed $10M global pipeline of strategic opportunities in Americas, Europe, Middle East, and Pacific.

Nashville, Tennessee, Us

Challenged by lack of revenue growth and adoption of services impacted revenue, defined a strategic messaging and sales plan, leading the company to industry dominance and acquisition by Thompson Reuters. • Protected existing revenue and expanded revenue 130%. Spoke at Firm national conferences for Confirmation.com.• Established C-Suite relationships at Top-20 firms influencing workflow changes and realignment of staff duties. Established solution as a mandated element of all audit workflows maximizing utilization in 18mos.• Owned senior-level relationships at BakerTilly, Deloitte, CLA, RSM, BKD, and other significant Midwest firms.

Lead organic growth through Channels achieving 80% market dominance and eventual acquisition by Motorola Solutions, inc.• Revenue was lacking, operational costs exceeded plan, and customer service was negatively impacted by long hold times. Created and project managed an improvement plan with Channels growing program revenue 50% to $42M, upgrading 80% of embedded-base, and decreasing service calls 40%.• Partner program exceeded Direct sales contribution. Expanded relationship and increased level of engagement at AT&T, Verizon, CenturyLink, Bell Canada, ConvergeOne, Motorola and Carousel.

Chicago, Il, Us

Led Business Development into Federal Integrators for the market leader in Enterprise E911 solutions. Product marketing management of Next Generation Core Services introducing to DoD working with Northrup Grumman and General Dynamics.

New York, New York, Us

The first Emergency Notification program for Mayor Bloomberg. SaaS operated out of Office of Emergency Management as adaptable platform. Built and managed program from concept to 24x7 operations.

Basking Ridge, Nj, Us

$2B Program to update Public Safety Communications System with new technology and construction.

Corning, New York, Us

Corning is a Global Materials Science and Innovation Leader- Consultant holding various responsibilities including Recruiting Globalization Expert, IT Process Excellence Lead, IT Head Recruiter and Outplacement Advisor.

Master Of Business Administration (M.B.A.), Technology Management

Htrts-M Signal School

Bachelor’S Degree, Business Administration