1/12- 11/14 Application Engineer11/14- 1/16 Field Service Engineer

Manage all technical issues for tennis racquet stringing machines:* Work with Asian supplier and in-house design team on machine design and troubleshooting.* Hands on repair and re-design of malfunctioning machines.* Create and manage a system of new parts codes.Work with domestic and foreign customers to provide technical support and direction.* Read and develop electrical schematics for customer trouble-shooting.* Create repair procedures.* Design, prepare and update technical manuals using InDesign, AutoCad, Pagemaker, PhotoShop, Acrobat and Freehand.* Collaborate with graphics department to edit yearly catalog and create/update charts on products. * Create training protocols and train new sales staff.

Primary contact for individual projects:* Created engineering drawings using AutoCAD 2000.* Supervised draftsmen.* Coordinated necessary equipment for project.* Liaison with manufacturers in regards to project equipment.* Collaborated with other engineers to create and lead training seminars.* Simultaneously created and executed action plans to ensure the success of multiple projects.

Used Pro/Engineer daily to:* Design complex parts and assemblies.* Create engineering drawings.* Automate designs.* Over 2000 hours of experience.* Worked closely with clients, contractors, fabricators and Project Managers to create project timetables, trouble-shoot and problem-solve. * Worked on multiple projects at one time.* Supervised co-workers on Pro/Engineer and other project related tasks.* Conducted preliminary interviews for perspective employees.Sample Projects* Created assemblies and fabrication drawings for a high school in Texas.* Automated brick counts in steel furnaces.* Automated overhead roadway signs.* Designed and detailed tooth dams for bridges according to Pennsylvania standards.