Balazs Breuer Email & Phone Number

Budapest, Hungary

Budapest, Hungary

- Managed and nurtured relationships with high-value clients, achieving a significant growth over the years.- Collaborated closely with cross-functional teams (e.g., sales, marketing, product) to deliver customized solutions that met client needs.- Conducted quarterly business reviews with clients, identifying opportunities for upselling and cross-selling, increasing overall client satisfaction.- Analyzed client performance metrics to develop data-driven strategies, resulting in… Show more - Managed and nurtured relationships with high-value clients, achieving a significant growth over the years.- Collaborated closely with cross-functional teams (e.g., sales, marketing, product) to deliver customized solutions that met client needs.- Conducted quarterly business reviews with clients, identifying opportunities for upselling and cross-selling, increasing overall client satisfaction.- Analyzed client performance metrics to develop data-driven strategies, resulting in improved client retention rates and satisfaction scores.- Negotiated and closed complex contracts, contributing to the company's overall sales targets and profitability.- Acted as the primary point of contact for escalations, resolving client issues swiftly and maintaining long-term business relationships. Show less

Budapest

Budapest

Budapest

Provides departmental systems oversight and identify opportunities for optimization and integration to the departmental KPI matrix and reports structure.

- Maintain, standardize and update process flows, procedures, training materials and guides- Input to the continuous process improvements, automation and simplifying- Assisting in the expansion of services- Being up-to date in relevant policies and procedures as well as on-going campaigns- Ensure that all administration tasks are documented and managed in accordance with the internal standards- Monitoring of the Call Centres quality and service level- Reviewing the… Show more - Maintain, standardize and update process flows, procedures, training materials and guides- Input to the continuous process improvements, automation and simplifying- Assisting in the expansion of services- Being up-to date in relevant policies and procedures as well as on-going campaigns- Ensure that all administration tasks are documented and managed in accordance with the internal standards- Monitoring of the Call Centres quality and service level- Reviewing the performance of staff, identifying training needs and planning training sessions- Ensuring the quality of all customer communication (written and verbal)- Produce reports on weekly and monthly basis- Respond to ad hoc requests for management information- Support and test the reservation system and other customer service systems- Liaison with other departments within the organization Show less

- Supervision of the Customer Relations team of Wizz Air- Delegating tasks- Monitoring the team’s performance- Helping with training and development- Completing HR-related paperwork- Handling official complaints- Helping to hire new staff- Reporting to senior management- Testing the new reservation system (Navitaire)- Training the new reservation system for customer service and the airport sales desks

High School Diploma

Bachelor'S Degree, International/Global Studies