• Application Production Support for Banking Applications (Bank of America), primary responsibilities areidentification and resolution of production incidents.• Problem Management post incident resolution to determine root cause, mitigating actions, drive andtrack permanent resolution. Management of incident and problem tickets through the enterprise ITSMtool.• Capacity and Performance Management.• Working with development teams for take-on and training of new services or… Show more • Application Production Support for Banking Applications (Bank of America), primary responsibilities areidentification and resolution of production incidents.• Problem Management post incident resolution to determine root cause, mitigating actions, drive andtrack permanent resolution. Management of incident and problem tickets through the enterprise ITSMtool.• Capacity and Performance Management.• Working with development teams for take-on and training of new services or significant upgrades.• Providing support for Audits (internal and external).• Stakeholder management, working closely with Business and Operations partners to understand KPImetrics to measure service stability to prioritize defect fixes and enhancements Show less

Provide customer engineering support, training, accident investigation and consulting for large to small businesses as well as technical reporting for R & D and industry organizations.