Jacob M. Email & Phone Number

Tolleson, Arizona, United States

• Directed three high-impact projects spanning two furniture brands and one bedding brand, leveraging web design, e-commerce platform development, and marketing strategy, driving over $10m in revenue and aligning deliverables with organizational objectives while resonating with customers.• Strategized & delivered a Shopify D2C platform, refined frontend/backend DevOps, and cultivated a functional and seamless platform resulting in transformative improvements in the customer experience.• Leading my team through digital marketing strategies and performance-driven advertising campaigns, we were able achieve 7x ROAS with a $300K+ monthly spend, expertly navigating between efficiency and profitability.

San Tan Valley, Arizona, United States

• Spearheading the development of our Shopify, Etsy, and Amazon platforms and leveraging affiliate-marketing and advertising, the business generated $1 million first year• Generated over $10m in annual sales, by building a wholesale division at scale while streamlining e-commerce operations through custom development and process automation.• Developed data-driven marketing campaigns leveraging advanced email automation, targeted SMS outreach, and AI-powered chatbots, driving substantial growth and market penetration.• Designed and implemented SOPs, trained support teams to enhance operational efficiency and elevate the customer experience.

Phoenix, Arizona, United States

• Launched and scaled D2C division from 0 to $20M in annual revenue. • Built out platform design, SEO strategies, operation processes, and customer support systems. • Implemented and managed marketing campaigns, improving engagement, expanding audience reach across targeted demographics, and sales conversions.

• Ensured site reliability and security through server administration and database management. • Designed and developed frontend/backend systems to streamline workflows and support

Phoenix, Arizona, United States

Continued supporting Skyline Displays (now Exhibit Affects) in managing Digital Commerce Operations while transitioning to a new role at Brooklyn Bedding.• Oversaw e-commerce platform optimizations, improving performance and scalability.• Provided consultation on website updates, enhancing functionality and user experience.• Assisted in troubleshooting and improving backend processes for smoother digital operations.

Phoenix, Arizona, United States

Progressed from sales to spearheading marketing and web development for Skyline Arizona Division, transforming its digital presence.• Web Development & Design: Revamped the company website using WordPress, HTML5, and CSS for a modern, responsive experience.• SEO Strategy: Implemented on-site and off-site SEO, driving organic traffic growth.• Digital Marketing: Launched email campaigns and social media strategies, increasing customer engagement.• CRM Optimization: Deployed the GoldMine CRM system, enhancing lead management and efficiency.

Phoenix, Arizona, United States

• Sold trade show solutions, securing new business through persuasive presentations and tailored proposals.• Managed project timelines, budgets, and resources to ensure seamless delivery.• Provided on-site support during trade shows, troubleshooting and assisting with successful setups.• Designed 2D/3D trade show booths aligned with client goals and brand identity.

Tempe, Arizona, United States

Consistently excelled in matching customer needs with tailored product solutions, driving sales success and client satisfaction.• Ranked among the Top 2 Sales Employees for five consecutive months.• Completed sales training as the Top Student, contributing to ongoing professional development.• Boosted revenue through effective upselling and cross-selling strategies.• Maintained strong customer relationships, ensuring high retention and satisfaction rates.

Chandler, Arizona, United States

Promoted rapidly for exceptional technical skills and customer service excellence.• Resolved advanced satellite and networking issues, achieving a 98% quality assurance score.• Trained and mentored new team members, fostering a high-performing support environment.• Delivered efficient, comprehensive troubleshooting solutions, maintaining top team performance.

Chandler, Arizona, United States

• Provided frontline technical assistance for satellite TV, internet, and equipment issues.• Escalated complex issues effectively, ensuring timely resolutions.• Delivered exceptional customer service while maintaining adherence to service level agreements.

Show Low, Arizona, United States

Collaborated on residential and commercial projects, blending civil drafting expertise with web development solutions.• Developed AutoCAD technical drawings, supporting large-scale engineering projects.• Designed and maintained websites using HTML, CSS, and JavaScript to enhance visibility.• Created marketing materials, including brochures and presentations, to attract investors.

Associate'S Degree, Business Administration And Management, General, 4.0

Associate'S Degree, Computer Science, 3.8

Activities and Societies: Dean's Honor List

General Studies, 3.5