Jacob M. Email & Phone Number

• As a strategic consultant, led the launch, growth, and management of new direct-to-consumer (D2C) brands for Legends Home Inc. Successfully built the D2C business from scratch, achieving $2 million in annual sales in.
• Shopify Development: Designed and developed ecommerce platforms on Shopify 2.0-3.0, optimizing user experience and conversion rates.
• Brand Strategy: Developed a Story Branded Framework to create a strong, resonant brand identity that increased loyalty and recognition.
• Marketing Strategies: Implemented targeted email campaigns, product swatch kits, and premium packaging to boost customer engagement and retention.
• PPC Campaigns: Managed PPC efforts, achieving 9x ROAS on Google Ads and 6x ROAS on Facebook Ads in 2023.
• Shopify Customization: Customized Shopify backend to improve operational efficiency and customer experience.

United States

• Freelance online business consultant specializing in web design and development. For near 2 decades, I have built websites and multiple million-dollar online businesses, providing expertise across various industries to.
• Web Design & Development: Expert in WordPress, Shopify, Joomla, Magento, WooCommerce, OpenCart, and more.
• Frontend/Backend Development: Proficient in HTML5, CSS3, JavaScript, jQuery, Bootstrap, MySQL, and basic PHP.
• Brand Strategy: Developed Story Branding Framework and brand identity.
• PPC & Marketing: Managed campaigns on Google Ads and Facebook.
• SEO: Executed on-site and off-site SEO strategies.

San Tan Valley, AZ

• Led the company’s operations, driving a 10x increase in online revenue and developing multiple seven-figure divisions, including Corporate Gifting, Wholesale, Etsy, and dedicated Shopify websites. Managed all aspects.
• Financial Management: Oversaw budgeting, financial forecasting, and profit and loss analysis, contributing to strategic decision-making and financial health.
• E-Commerce Development: Designed and launched a new Shopify e-commerce platform to enhance user experience and drive sales.
• Marketing Automation: Developed and implemented automated marketing strategies, including email, SMS, and AI bots, to increase customer engagement and retention.
• Creative Direction & Product Photography: Directed creative efforts for product photography, including final edits and branding consistency.
• Wholesale Strategy: Established and managed a successful wholesale division, including participation in industry shows like Faire & NYNOW.

Phoenix, AZ

• Pioneered BrooklynBedding.com’s online direct-to-consumer (D2C) division as the company's first ecommerce hire, establishing and scaling the digital sales channel from the ground up. Instrumental in driving the.
• Web Development & Design: Developed and maintained the ecommerce platform using HTML5, PHP, CSS3, WordPress, and WooCommerce, enhancing site functionality and user experience.
• Email Marketing: Designed and managed targeted email marketing campaigns using platforms like Infusionsoft, Omnisend, and Klaviyo to boost customer engagement and retention.
• Customer Experience: Led sales and customer service initiatives across phone, email, and chat channels to ensure high customer satisfaction and loyalty.
• SEO Optimization: Implemented comprehensive SEO strategies to improve search rankings and drive organic traffic to the website.
• Ecommerce Management: Set up and managed meta shopping channels including PriceGrabber, Amazon, Overstock, and Google Shopping, increasing visibility and sales.

Phoenix, AZ

• Progressed from a Sales Consultant role to leading all aspects of marketing and web development for the Skyline Arizona Division. Successfully revitalized the local company’s digital presence through comprehensive.
• Web Development & Design: Led the redesign and development of the company’s website using WordPress, HTML5, and CSS, enhancing responsiveness and user experience.
• SEO Strategy: Developed and executed both on-site and off-site SEO strategies, significantly improving search engine rankings and driving organic traffic.
• Email Marketing: Conceptualized, designed, and launched targeted email marketing campaigns, increasing customer engagement and retention.
• Social Media Management: Spearheaded social media strategies across multiple platforms to enhance brand visibility and audience engagement.
• Graphic Design & Branding: Created compelling visual assets, including print materials and exhibit models, to support branding and marketing efforts.

Tempe, AZ

• Delivered exceptional customer service and sales performance by effectively handling incoming calls and understanding customers' needs to provide tailored product recommendations. Built strong customer relationships by.
• Sales Expertise: Consistently achieved top sales performance, ranking in the Top 2 Sales Employees for 5 consecutive months by leveraging strong product knowledge and persuasive communication skills.
• Customer Relationship Management: Excelled in identifying customer needs and matching them with the right products, enhancing customer satisfaction and retention.
• Product Knowledge & Training: Completed rigorous training with top marks, demonstrating comprehensive understanding of GoDaddy's product suite and earning recognition as the Top Student in Training.
• Cross-Selling & Upselling: Successfully increased average order value by identifying opportunities for cross-selling and upselling, contributing to overall sales growth.
• Adaptability & Problem-Solving: Quickly adapted to dynamic customer needs and efficiently resolved issues, ensuring a positive customer experience and fostering loyalty.

Phoenix, AZ

• As a Dr. Dish agent, provided top-tier technical support and troubleshooting for complex issues, assisting both in-house employees and customers. Utilized a deep understanding of technical systems and customer service.
• Technical Expertise & Leadership: Promoted to the highest level of tech support after just 2 months, skipping 3 levels due to demonstrated technical proficiency and leadership in resolving advanced technical issues.
• Quality Assurance & Efficiency: Achieved top team performance metrics with the fastest average call resolution time and a 98% quality assurance score, reflecting a strong commitment to quality and efficiency.
• Advanced Troubleshooting: Leveraged expertise in satellite technology and networking to diagnose and resolve complex technical problems, enhancing service reliability and customer satisfaction.
• Training & Mentorship: Provided guidance and training to new team members, sharing best practices and technical knowledge to improve team performance and support capabilities.
• Customer-Centric Problem Solving: Focused on delivering personalized solutions and maintaining a high level of customer satisfaction by effectively communicating technical information to non-technical users.

Show Low, AZ

• Collaborated with developers and architects to bring community designs to life through precise civil drafting and detailed renderings. Played a key role in marketing efforts by providing additional services, including.
• Civil Engineering & Drafting: Utilized AutoCAD to produce accurate civil drafts and technical drawings, contributing to the successful development of residential and commercial projects.
• Web Development & Digital Strategy: Developed and maintained websites using full-stack web development skills, including HTML, CSS, JavaScript, and backend integrations, enhancing the company’s online visibility and.
• Graphic & Visual Design: Designed high-impact marketing materials, including brochures, flyers, and digital ads, using Adobe Photoshop and Illustrator to attract potential investors and clients.
• Project Collaboration & Management: Worked closely with project managers and engineers to ensure designs met technical specifications and project goals, supporting overall project success.
• Technical Problem Solving: Identified and addressed design and development challenges proactively, ensuring project timelines were met and maintaining high-quality standards.

Associate'S Degree, Business Administration And Management, General, 4.0

Associate'S Degree, Computer Science, 3.8

Activities and Societies: Dean's Honor List

General Studies, 3.5