Mark Brewer Crain, Mba, Cspo® Email & Phone Number

Memphis, Tennessee

• Overseeing delivery of training programs and learning management systems with strategies that meet the needs of customers and employees • Manage a team of facilitators, guiding and supporting delivery of effective training with oversight and active involvement in designing, writing, and delivering training material• Collaborate with functional team to establish centralized operational practices and workflows• Evaluate and assess program effectiveness, ROI of training material, facilitating improvements when necessary and optimizing opportunities when identified• Develop and maintain key stakeholder relationships• Collaborate with key stakeholders to ensure training collateral reflects product updates• Stay up to date on industry training trends• Provide regular reports to senior leadership demonstrating training effectiveness

Memphis, Tennessee

Spearhead designing and development of training curricula, materials, and programs implemented on new-to-company, industry leading digital learning platform using innovative technology solutions Camtasia, Techsmith, and Audacity. Training methods and implementations designed to bring non-technical users into digitally delivered, software-based solution, mitigating costs and travel concerns of COVID-19 to company and customer, leading to YoY revenue growth to Training Department.* Designed training materials and curricula sourced from Marketing, Sales, Information Technology, and Product Managers and Owners.* Drive remote and onsite customer training sessions through Online Giving systems, CRM, and Accounting.* Discover, document and report bugs for three software programs based on QA and customer experience.

San Antonio, Texas Area

Headed preparation of training plans in order to develop and implement learning materials. Steered launch of new charter school model to use digital LMS for five grade levels in four core and over 20 elective courses. Carried out frequent evaluations to assess effectiveness of current practices and offer well thought out recommendations.* Led team of four members and oversaw delivery of educational support to over 250 students in grades 6 through 11.

Designed, created, and delivered lesson plans to equip learners through engaging mathematics activities. Evaluated individual progress to establish difficulties in order to tailor material to cater to diverse intellectual abilities. Applied inclusion and collaboration in order to accelerate learning.* Contributed in Teacher-Parent-Administrator advisory committee to recommend improvement of school environment.

Delivered financial solutions to small business owners and individuals in the forms of accounts, credit, and investments. Served as real-world trainer for newly hired bankers.

Delivered financial solutions to small business owners and individuals in the forms of accounts, credit, and investments. Served as real-world trainer for newly hired bankers.

Relationship Banker Soliciting and opening new relationships using checking accounts and loans Met or exceeded sales goals nine of 11 months in the field Personally closed over $1,000,000 in loans over six month periodNov. 2003 ­ Feb; Soliciting and opening new relationships with checking accounts and loans Consistently met percentage goals for providing life insurance profiles and price quotes Had largest growth for financial planning referrals and kept appointments in region

Mba, Management

Bba, Managerial Finance, Investments, And Corporate Finance

Activities and Societies: Equipment manager for Ole Miss Rebel football team 1999-2001