Leadership and management of the IT Department (23 FTE) – DevOps, Service Operations, and Project Management Office.Managed annual general fund budget of $1,900,000+.Established Information Security framework, including policies, procedures, standards, training, and risk management.Reorganized department to reflect updated needs, including reclassification of 12 positions.Moved department workflow and project planning to Agile/Scrum methodology. Optimized IT Service Delivery processes using “Lean IT” principles, improving response times by 200% and increased Customer Satisfaction rates to 91%. Transformed former Digital User Experience department, which was focused on web content creation, into a modern DevOps team. Empowered Subject Matter Experts (such as Western History archivists and reference librarians) to manage web content directly. Implemented industry standard Software Development Life Cycle workflows to enable quick response to security patches, bug fixes, and feature requests.Improved Site Reliability standards to 99.9% uptime for library’s web presences (10 sites)Responsible for major technology initiatives, including: wireless infrastructure replacement, independent network for the library (migrated from City IT supported network), created automated update process resulting in over $200,000 in labor savings, migrated to ShoreTel VOIP phone system, established a Data Warehouse/Business Intelligence suite, implemented Microsoft Dynamics Customer Relationship Management system.Opened one new library and managed all IT aspects of seven library remodels.Secured funding for and established replacement lifecycle for library equipment including Audio-Visual meeting room installations, Western History Photo Digitization Lab, ideaLAB makerspaces, security gates, and circulating collection of tablets, laptops, and Chromebooks.Established Technology Advisory Committee for IT governance.

Management of the IT infrastructure supporting seven library branches, one administrative office and one bookmobile, combining a fiber WLAN backbone with internal Cisco and Extreme Networks switching. Technology responsibilities include system design and administration for MS Exchange, Active Directory, Shoretel VOIP, SirsiDynix Horizon ILS, Drupal CMS, VMware server infrastructure, Scale networked storage, and Cisco Wireless Access. Management of two System Administrators and the Help Desk team supporting over 250 public access computers in dual boot Mac/Windows configuration; 48 Laptops for public checkout; Envisionware PC Reservation and LPT-One print release stations; RFID self-checkout machines; Envisionware and ITG/Bibliotecha Automated Materials Handling systems; 3M and Toshiba digital projectors; Firesign digital signage systems and Bibliotecha automated DVD dispensers. Works with Admin and Management teams to develop technology policies, Service Level Agreements, needs assessment, strategic planning and budgetary projections. Collaborates with the Communications, Collection Development and Public Services departments in service design, user experience and supporting the virtual branch. Assists in leading Tech team in development of technology curricula for the public and competencies for staff. Financial management of technology equipment and services budget. Manages vendor contracts and service agreements related to technology. E-rate program administration for the district.

Network Services: PC and end-user support, Help Desk, network server, systems and database administration. Managed Innovative Interfaces' Millennium ILS system for BPL and the Flatirons Library Consortium. Digital Services: Application development and enterprise software application administration and support. Supported custom digitized Oral History Project website; led migration of ArtsResource calendar to Drupal CMS; led project team for Intranet development; implemented and supported web calendaring, online summer reading and web catalog interface redesign.Library Innovation: Research, prototyping and integration of fresh practices in the fields of libraries, technology and innovative business practices. Ensured that the library supported a culture of curiosity, learning and ongoing implementation of best practices. Worked with the Youth Services staff; the Teen Advisory Board; and the local school district to revamp BPL's computer offerings including design and gaming software in teen area and touch screen computing for young children.Professional Development: Led BPL's "Learning Alliance"; planned staff trainings; led workshops for public and staff in new media literacies, social media, eBooks, and gadgets. Served on city's social media team and developed technology competencies for the library staff. Administrative Services: Managed a $400,000 annual budget. Hired, trained, and managed the Network Services and Digital Services teams within the LIT department (5 FTE).

Responsibilities include graphic design of publications, signs, and flyers. Plan and coordinate events. Coordinate and install displays, exhibits, and art shows. Promote exhibits, programming, services, and other activities through publications, flyers, email newsletters, the Libraries web site, CU Connect, media outlets, and Web 2.0 tools. Provide support as needed for the Assessment Committee, and research and other assistance as needed to the Outreach Librarian. Hire, train, and supervise student assistants.