Bri A.

Bri A. Email and Phone Number

Customer Support & Success || Black in Tech || Proactive Type B problem-solver helping tech companies keep happy customers. πŸš€ @ Doodle
zurich, zurich, switzerland
Bri A.'s Location
Atlanta, Georgia, United States, United States
About Bri A.

Bringing over 13 years of customer support experience with me, I help tech companies serve their users by investigating and resolving complex issues, and optimizing AI-driven support through knowledge base enhancements and audits to improve self-service and reduce resolution times. I'm skilled at analyzing customer feedback to drive product improvements and collaborating with cross-functional teams to elevate the customer experience. Outside of my main professional gig:- I'm a lover of architectural design; I've completed 250+ real estate photo projects, managing the creative direction, production, editing, and delivery of high-quality images. - I am a certified yoga trainer (CYT 200) and passionate wellness advocate.

Bri A.'s Current Company Details
Doodle

Doodle

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Customer Support & Success || Black in Tech || Proactive Type B problem-solver helping tech companies keep happy customers. πŸš€
zurich, zurich, switzerland
Website:
doodle.com
Employees:
94
Bri A. Work Experience Details
  • Doodle
    Tier 2 Support
    Doodle Mar 2024 - Present
  • Breeze Media
    Photographer/Founder
    Breeze Media Sep 2019 - Present
    Multiple
    β€’ Creative direction and conceptualization of over 150 photography projects.β€’ Full production of photo projects: organizing, editing, and delivering images to clients.β€’ Effectively schedule, coordinate bookkeeping and invoicing, and all other administrative tasks.β€’ Spearhead creation and optimization of branding, marketing and sales systems.
  • Apple
    Product Specialist
    Apple Aug 2021 - Mar 2024
    Greensboro, North Carolina, United States
    β€’ Effectively uncover customer needs, build rapport & follow through with enlightening solutions.β€’ Maintain visual merchandising standards and quickly adapt to dynamic systems and products.β€’ Earn excellent rating average (5 out of 5 stars) from customers every quarter since hire.
  • Beyond Investment Group
    Senior Project Manager
    Beyond Investment Group Apr 2018 - Mar 2020
    Atlanta, Ga
    β€’ Cultivated relationships with 50+ investors, meticulously documenting their buying criteria & presenting tailored opportunities, resulting in a revenue gain of nearly $10k within 6 months.β€’ Executed a multifaceted marketing approach encompassing inbound & outbound strategies, including daily cold calls to 100+ homeowners, door-to-door canvassing, & high-visibility flyer distribution.β€’ Acquired homeowner clients through various marketing efforts, managed property renovation, & developed a thorough screening process to secure tenants.β€’ Orchestrated professional photo & video shoots for properties, including post-shoot file maintenance.β€’ Facilitated property access for walkthroughs, showings & inspections.β€’ Ideation & creation of marketing strategies such as the company website & printed fliers.
  • Jim Ellis Automotive Dealerships
    Corporate Trainer
    Jim Ellis Automotive Dealerships Nov 2017 - Sep 2019
    Atlanta, Georgia
    β€’ Increased company profitability by 10% through thorough & innovative employee education.β€’ Organized & processed HR documents maintaining an electronic database for 1000+ employees.β€’ Managed all supply orders for the corporate office & processed invoices to ensure correct billing.
  • Flow Buick Gmc
    Bilingual Sales Consultant
    Flow Buick Gmc Aug 2017 - Nov 2017
    Greensboro, Nc
    β€’ Exceeded sales goals during first month; achieved top truck salesperson.β€’ Demonstrated vehicles, highlighted their features and conducted test drives.β€’ Marketed and promoted vehicle add ons such as service contracts and vehicle protection packages.
  • Crumley Roberts, Attorneys At Law
    Bilingual Intake Rep/ Intake Department Trainer
    Crumley Roberts, Attorneys At Law Oct 2016 - Jun 2017
    Greensboro, Nc
    β€’ Developed and administered an effective training system for new hires in the department.β€’ Utilized exceptional phone etiquette speaking with English and Spanish-speaking individuals and family.β€’ Acquired and condensed information into electronic filing system. Empathized with all clients.
  • Unc Greensboro
    Resident Advisor
    Unc Greensboro Aug 2013 - May 2014
    Greensboro, Nc
    β€’ Managed and supported an international residence hall floor of 23 undergraduate students.β€’ Enforced university and residence life regulations to foster a safe, enjoyable living environment.β€’ Spearheaded monthly interactive educational programs and events for my hall as well as the entire residence, building community and promoting overall well-being of residents.

Bri A. Education Details

Frequently Asked Questions about Bri A.

What company does Bri A. work for?

Bri A. works for Doodle

What is Bri A.'s role at the current company?

Bri A.'s current role is Customer Support & Success || Black in Tech || Proactive Type B problem-solver helping tech companies keep happy customers. πŸš€.

What schools did Bri A. attend?

Bri A. attended University Of North Carolina At Greensboro, Black Prana Yoga X Yoga Alliance.

Who are Bri A.'s colleagues?

Bri A.'s colleagues are Maria Rubio Quiralte, Ivana Jevtic, Monica Nagdeote, Brett Anderson, Andrew Flynn, Tijana Cukic, Marko M..

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