Bria Hill Email & Phone Number

Shv1

Collaborates with Senior Leaders to draft SOPs for new developments and continuous improvement analysis for current systems. Partnered with Honeywell and Operations Engineering teams, testing conveyance logic and robotic functions evaluating performance to vendor specifications. Combined probing efforts with relevant launch teams to provide successful solutions to over 50 ticketed issues. Directly oversees two technical leads and manages a team of 40 associates, providing training on new technologies and processes. Reports on OEE of Amazon Robotics to maintenance and engineers assessing performance functionality and/or faults.

Rdu1 And Ric4

Monitored volume trends, inventory back log, and production projections targeting daily/weekly labor planning. Escalating deviation outside of 5%.Reviewed Critical Pull Time dwells and exceptions. Delegating managers for each department to locate and process prior to Expected Ship Date.Completed 5Whys analysis on associate safety incidents to drive improvements and maintain zero safety infractions for 3 consecutive months.#1 ranked Outbound team for 15 consecutive weeks, Q2 average of 55+ TPH, and the top preforming team from Q1 to Q3.

Cmh4 And Rdu1

Managed Amazon Fulfillment Engines at CMH4 and RDU1. Increasing collective associate rate performance by 16% in both packaging departments.Constructed cross-functional teams comprised of 100-150 direct reports and ensured HR, Safety, PPE, and Amazon policies are communicated and upheld.Appointed as Quality SME conducting weekly root cause analysis. As a result, drove down quality errors by 11% site wide.Worked in partnership with learning team to evaluate attrition trends and led New Hire Orientation.

Charlotte, North Carolina

Monitored food and hospitality applications, tracking purchase orders, implementation errors, and digital interfaces.Managed 20 client accounts. Evaluating workflows to intercept issues and devise on-time solutions for stakeholders.Surveyed online stores purchasing trends and escalated opportunities to senior leaders in financial department.Drafted customer facing responses to frequently asked questions and common troubleshooting issues.

Fort Mill, South Carolina

Qualified and sold internet and television packages to prospects within Call Center environment.Utilized moral surveys to identify and improve areas of opportunity in the workplace.Collaborated with software engineer departments to provide support to application operators and end-users.Developed three cohesive teams that consistently exceeded KPIs and monthly sales goals.

Charlotte, North Carolina Area

• Administered professional financial education meetings with 120 potential clients over 6-month span• Completed 20 hours of NC Pre-licensing coursework and passed state licensing exam• Sold investment plans and life insurance packages to 30% of current clientele• Recorded sensitive information while adhering to state regulations and deadlines