-- Determine and define project scope and objectives;-- Predict resources needed to reach objectives and manage resources in an effective and efficient manner-- Prepare budget based on scope of work and resource requirements-- Track project costs in order to meet budget-- Develop and manage a detailed project schedule and work plan-- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress-- Utilize industry best practices, techniques, and standards throughout entire project execution-- Monitor progress and make adjustments as needed-- Measure project performance to identify areas for improvement-- Support company strategic initiatives-- Support large, complex, and government clients

— Plan and shepherd the development of assessment content through the production pipeline by developing workplans, scheduling and facilitating weekly meetings among team members and/or clients and vendors, creating agendas and distributing meeting notes, and following up on issues and action items that arise throughout the development cycle — Develop and update project-specific process documentation for internal team use across all phases of production— Schedule trainings for external contractors to kick off item writing, then distribute and track writing assignments, following up as needed to ensure timely completion of rolling assignments and ensure all invoices are accurate and complete— Add and remove team members from project cost codes as needed and ensure billed hours align with budget projections; review hourly timesheets for supervisees and approve or request corrections to timesheets as needed— Facilitate a team debriefing at the close of the development cycle to bring teams together and solicit feedback on notable strengths and successes, as well as suggestions for process improvement

— Coordinated the production of print documents, as well as ad hoc PowerPoint slide decks, by establishing project schedules; delegating writing, design, and proofreading responsibilities according to the workplan; creating and updating development trackers; and providing status updates to keep management and team members aware of progress and priorities— Copyedited and reviewed content for data-centric, health care–focused reports, collaborating with writers and graphic designers to correct errors and ensure content accuracy

—Proofread localized copy against English source file, with particular attention to company and product names, numerals and product numbers, units of measurement, font style, and layout.—Provide electronic markup using Acrobat Pro.—Ensure target language files follow company style guidelines and, when applicable, adhere to client-specific style preferences.—Coordinate with project managers to resolve queries and ensure the proofing process remains within the budgeted amount of time. —Review second-round files for implementation of first-round edits; verify that first-round edits have not resulted in additional errors or problematic changes to the file.

—Proofread and formatted clients’ copy in proprietary software; resolved errors in spelling, grammar, and consistency while meeting clients' deadlines; vetted copy for inflammatory or inappropriate material.—Corresponded with clients regarding any and all material changes to copy.—Coordinated with other branches and affiliates to ensure proper distribution of copy, including requesting translations and monitoring online media outlets for timely posting.—Assisted in the training process of new employees; provided step-by-step explanation of the processes for prepping and distributing copy; proofed practice materials for errors in formatting and preparation.

—Supervised a team of Sales Associates and Customer Experience Leads—Coached Sales Associates on creating a positive customer experience—Guided Leads in organizing weekly meetings to further educate the team on product knowledge and selling techniques—Tracked the daily, weekly, and monthly sales totals of each associate—Conducted annual performance reviews for associates and leads—Resolved instances of customer dissatisfaction, balancing the needs and wants of the customer with the policies and procedures of Gap, Inc.