Brian Auer Email & Phone Number

Naperville, IL, US

Execute on strategic priorities and leverage process, technical and strategic partner solutions to ensure the Group Protection Operations Premium & Billing team is delivering expected results in support of profitable growth strategies for the organization. Build, support and lead in an environment that embraces change, proactively supports the group.

Aurora, Illinois

• Led the Western Region service team responsible for overall customer and broker experience for approximately 2,500+ group customers from 100-5,000 lives and totaling $600M in revenue. Responsible for several key.
• Achieved top region in sales consistently for the last five years.
• As the owner of the of Regional capacity modeling, identified multiple data insights that led to experimentation pilots administered in my region to improve the business, that led to attrition reducing from 40% to 18%..
• Managed growth strategy to increase Customer and Product counts while increasing expenses by 50% of the growth.

Saint Louis

• Led multi location, cross function Life Insurance Operational teams consisting of 8 direct reports, 130 associates and responsible for $15M budget. Led teams responsible for delivering timely and accurate group and.
• Developed efficiencies and leveraged skill sets across all sites to be able to reduce FTE by 6.
• Implemented MetLife Way (Lean) across all teams and drove over 100 process improvements improving the customer and associates experience.

Saint Louis, MO 63129

• Manage a team of 2 Client Service Supervisors and team of 60 Client Service Support associates for approximately 350 customers. Responsible GVUL processing of system setup and user acceptance testing, managing complex.
• Managed project to convert GVUL business to enterprise website platform improving customer experience
• Planned UAT, coordinated testing team, developed processes, managed testing progress, and developed two year conversion plan to convert 450+ cases to new platform
• Implemented organization changes to consolidate the underwriters and bill teams into one team to be more effective and efficient.
• Developed combined workflow, new processes and documentation to merge the teams into a combined role to increase accountability at a case level reducing hand-offs by 30%.Supervised team of 13 eligibility analysts.

Bachelor Of Business Administration (B.B.A.) - Finance

Mba