Brian Avery Email & Phone Number

- Single point of contact for cryoprobes and other high-stake products.- Communicated via secure messaging, e-mail and chat with sales reps, clinics and government facilities. - Manage the ordering process: from placing orders to reconciling and processing payments.- Answered an average of 450 calls a week by answering questions about products, returns and in service scheduling for clinics and hospitals.- Process daily critical back-order reports and update orders… Show more - Single point of contact for cryoprobes and other high-stake products.- Communicated via secure messaging, e-mail and chat with sales reps, clinics and government facilities. - Manage the ordering process: from placing orders to reconciling and processing payments.- Answered an average of 450 calls a week by answering questions about products, returns and in service scheduling for clinics and hospitals.- Process daily critical back-order reports and update orders accordingly.- Prepared planning and scheduling estimates for management.- Prepare cost analysis for project-specific goods and services using vendor network.- Maintain excellent client satisfaction ratings through outstanding service delivery. Show less

Atlanta Metropolitan Area

- Managed purchasing process and record keeping for easy future purchasing.- Analyzed consumer data to prepare replenishment reports.- Maintained relationship with vendors and store managers to maintain on-time deliveries. - Maintained item information and tracking details using excel Spreadsheet.- Trained staff from acquisitions and mergers on EPIC software. - Managed customer accounts to ensure needs were being met.

Atlanta Metropolitan Area

- Contributed to team success by sharing ideas and tactics to reach department goals.- Handled customer complaints in person and remotely.- Answered an average of 20 calls a day by processing orders and retrieving protected information. - Reviewed documents submitted by clients for completeness and accuracy.- Managed customer order process, including quotes, payment and follow ups.- Maintained high quality service by digging into issues and coming up with creative… Show more - Contributed to team success by sharing ideas and tactics to reach department goals.- Handled customer complaints in person and remotely.- Answered an average of 20 calls a day by processing orders and retrieving protected information. - Reviewed documents submitted by clients for completeness and accuracy.- Managed customer order process, including quotes, payment and follow ups.- Maintained high quality service by digging into issues and coming up with creative solutions.- Partnered with downstream teams to ensure on-time deliveries for customers.- Communicated with vendors to manage back-orders, special orders and other unique situations. Show less