Brian Baker Email & Phone Number

Brantford, Ontario, Canada

Brantford, Ontario, Canada

Brantford, Ontario, Canada

Senior Quality Assurance Engineer

Brantford, Ontario, Canada

Manage and perform Quality Assurance testing on Fingerprints Software. Escalate product issues from Level 2 Support desk and liaise between Development and Customer Service.

Brantford, Ontario

To provide Quality Assurance testing on new POS software and hardware concepts using "Black Box" and "White Box" testing methods. OS platforms include WinXP and Win7. SQL testing includes 2000 SP4, 2005, 2008 R2 and 2012. Provide release documentation, update Internal Wikipedia documentation, beta test sites, controlled product rollout.

Brantford

To provide Quality Assurance testing on new POS software and hardware concepts using "Black Box" and "White Box" testing methods. OS platforms include WinXP and Win7. SQL testing includes 2000 SP4, 2005, 2008 R2 and 2012. Provide release documentation, update Internal Wikipedia documentation, beta test sites, controlled product rollout.

To provide technical and operational assistance for Point-of-Sale (POS) and computerized equipment. WinXP and SQL Based networks. Provide occasional onsite services for repair, installation and training of POS equipment. To provide after-hours support for end users and onsite technicians, dispatch technicians in a timely manner.

To invoke processes to reduce the duration of Help Desk calls and Field Support visits for computerized Point-of-Sale (POS) equipment. To invoke processes to reduce repeat Help Desk and Onsite calls. To create and implement modular training plans for new Customer Service and Order Fulfillment employees. To create tools to measure the success of new.

To provide onsite services for remedial repairs of computerized POS equipment. Approximately 400 locations were visited. To troubleshoot system failures caused by incorrect installations, program error, or sub-standard electrical environments. Report these findings to the Manager of Customer Support and create proactive measures. Promoting RDS Equipment.

Manage a team of field support technicians. Schedule installations and repair visits. Schedule a rotating pager schedule. Schedule third parties services when required. Train new employees and third party service providers on POS equipment. Assist Help Desk Manager with training and call escalations. Review all Work Orders and create Invoices for the.

Install, train, and repair computerized POS equipment and software. Provide Help Desk and off-hour pager support. Prepare equipment for third party installations. Assist Quality Assurance Department with new product testing.

Provide Help Desk and Pager Support for Major Account POS products. Prepare POS equipment for installations and maintain stock levels. Schedule field repairs and installations with third parties.

Build, test, repair and ship POS equipment. Install and Train end-users on POS equipment.

Electronics Engineering Technologist Diploma (Honours), Electronics Engineering Technology

Activities and Societies: Softball team Member of RCC Students Council Student Liaison Member

Diploma, Computer Specialist

Assisted with the design and build of the Online Learning Centre, 1997

Electronics Engineering Technician Diploma (Honours), Electronics Engineering Technology

A full-time course accredited by the Ontario Association for Engineering Technicians and Technologist (OACETT)