Brian Baudreau Email & Phone Number

Minneapolis, Minnesota

Greater Minneapolis-St. Paul Area

• Utilize direct sales skills to contribute to team goals for season ticket sales, single game sales and group sales.• Act as the front-line customer service support (inbound and outbound) for the rollout to digital ticketing, paving the way for the Vikings to be one of the first NFL teams to fully convert to digital ticketing.• Responsible for updating and maintaining client and ticketing records via the Archtics ticketing system and Microsoft CRM tool.• Partner with local organizations to create fundraising opportunities while increasing sales for pre-season games.• Provide customer service to Vikings ticket holders and fans via inbound inquiries and outbound call campaigns and initiatives.• Assist with Vikings game day guest services, resolution management, and operations.

Greater Minneapolis-St. Paul Area

•Assisted game day operations by balancing responsibilities amongst ticket sales, merchandise sales, security, score keeping, and other logistics.•Supported facility operations including the coordination of space, infrastructure, people and organization for football, basketball, and soccer games.

Greater Minneapolis-St. Paul Area

•Set up and tore down all practice-related equipment for the team including helmets, pads, dummies, and sleds.•Responsible for keeping practice flowing around the timed intervals set by the coaching staff.

Las Vegas, Nevada Area

•Promoted and upsold the resort’s amenities by educating guests on restaurants, shows, and other property highlights.•Evaluated player performance to determine levels of play; issued complementary amenities per casino guidelines.•Identified opportunities to strengthen customer relationships and improve the profitability of the property via customer service and engagement initiatives.

Greater New York City Area

• Managed all front desk operations including check-ins and check-outs, room availability, and turnover times.• Supervised front office personnel, all aspects of customer service, and managed workloads during shifts.• Coordinated the scheduling, training, cross-training, and retention of all front-office personnel.