Brian Baumgart Email & Phone Number

Scottsdale, Az, Us

Usa

Develop advanced customer engagement and digital transformation capabilities and practices at our key US Channel Partners, Solution Integrators, and Service Providers in Enterprise, and advanced Midmarket segments for delivery from cloud and premise-based environments. Started in role as Consulting Engineer, promoted to Distinguished Engineer 10/2016.

Us

Interface with Avaya contact center business business unit on behalf of US field sales organization. Analyze US sales trends and market performance, and make strategic recommendations on product/packaging for US sales. Champion contact center product sales and develop selected enablement activities for US contact center. Meet with customers, business partners, and associates to support sales, distill needs, and recommend changes in market approach. Role similar to past position but reporting to a different leadership team.

Western Us

Contact Center Specialist supporting key US channel partners headquartered in the Western half of the US. Focus is contact center sales strategy, technical architecture, development of partner selling and demonstration competencies, and strategic consulting on specific sales opportunities.

Kansas And Missouri

Provide strategic architecture and presales technical engineering support across product lines (IP PBX, SIP Session Manager, VXML SIP IVR, unified messaging, unified communication suite, mobility applications, conferencing solutions, and proactive contact solutions). I demonstrate product, implement trial systems; provide technical strategy, and develop return-on-investment analysis. I mentor and support peer engineers and serve on key product line "virtual" teams as a voting member. I have received several awards and recognitions for creative solutions and contributions to both the sales team and technical community.

Support voice and call center projects, review and architect new voice technologies, support regional offices and expansion/move projects; support and resolve major service related issues. Supported Avaya, Mitel, voice, messaging, and VoIP solutions, and carriers. Developed innovative way to support voice services in office relocations, and implemented bilingual call center for pilot Canadian affiliate on existing US call center with remote agents.

Managed $10M, 1M call, national call center for retail, end-user part and accessory sales for all Sony consumer products. Including fluctuating temporary staff, managed up to 60 direct reports including agents, lead agent staff, and three exempt reports.

Bs, Marketing; Certificate In International Business

Activities and Societies: Pi Sigma Epsilon, Marketing and Sales Fraternity AIESEC (International Association of Students in Economic.

Mba, Strategic Planning, Entrepreneurship

Activities and Societies: Chapter President, Pi Sigma Epsilon Sales and Marketing Fraternity Mu Kappa Tau Marketing Honorary Society.