Brian Bergey Email & Phone Number

Beijing City, China

Beijing City, China

Co-founded a culinary tourism company aimed at changing the way foreigners eat in China. - Responsible for designing and implementing all technology with a focus on engaging and growing guests in each market.- Lead all guest services efforts to create a brand rooted in strong customer service and focus.- Generate written and photo web & social media.

Beijing City, China

Xi‘an, Shaanxi, China

Reporting directly to the Chief Information Officer, I oversee technical support teams across 8 global offices on 4 continents.I'm passionate about fostering a strong team who are dedicated to meet team and corporate goals by delighting our customers and building efficiency based on data and team initiatives.

Xi‘an, Shaanxi, China

Working closely with our global support management team, I align our regional support teams across the world. I manage a team over 60 strong across multiple offices in APAC and EMEA.Ability to design and implement global strategic projects such as:- Launching a 24/7 global support team using multiple regions with a Follow-the-Sun approach. - Expand support.

Singapore

- Manage a team of technical support representatives who provide assistance via phone & email, troubleshoot and document system bugs and enhancement requests, and support 5 web-based products to clients in over 10 countries.- Play a key role in introducing our software solution to new strategic and large accounts by attending sales meetings and give.

London, United Kingdom

- As the only employee transferred from the US to our first international office in London, I was responsible for providing product training to the entire team and ensure that company processes were being followed.- Managed the technical support team to provide phone and email support, new client implementations, and extensive client product demos..

Boulder, Colorado

- Provided excellent customer service and technical support by phone & email and conducted online training sessions. - Daily individual incoming volume of 50 service requests with consistently positive customer feedback.- Review, prioritize and resolve client escalations and product enhancements.- Train and monitor new support reps for technical accuracy.

Indianapolis, Indiana Area

- Provided technical and database support to the internal sales team and our external members. - Organized and managed sales campaigns for new member recruitment, advertising, exhibition sales, and sponsorships to meet department goals.- Managed prospect and member databases to track all sales including publication advertising (25,000 circulation) and.