Brian Beverly Email & Phone Number

Crystal City, Va

Active Directory administrationServer administration/ GPO configuration/Account maintenance VPN support Call Tracking and recordingMobile device configurationNetwork administrationDesktop Support and trainingImage creation and installationA/V configuration and maintenanceInventory managementInstall patchesReview system logsReport malicious or suspicious activity on systems to ISO immediately Report sensitive information stored on systems to ISOMaintain user access administrationDisaster recovery planning Physical securityDisable unnecessary services on serversGenerate/Retain system backupsAccess controlSystem audit loggingMonitoring of system activity

Washington D.C. Metro Area

Handle escalated trouble tickets to resolve network service issues.Validate trouble descriptions and perform detailed trouble diagnosis.Recommend solutions to correct network trouble issues and faults.Apply comprehensive technical knowledge to the troubleshooting of network problems.Track and update troubles in ticketing system.Work with vendors to resolve issues that cannot be resolved internally.Support processes and activities related to network change management.Develop trouble resolution procedures required to meet Mean Time to Repair and Network Availability goals and objectives.Create preventative reports identifying trends and chronic issues.Maintain awareness of network activities affecting elements.Advise on network upgrades and other configuration changes to network elements to maintain service levels and ensure network integrity.Analyze network performance through trend analysis and reports and develop and implement appropriate corrective action.Lead projects and implement solutions to improve network and service integrity.Performs management and training of advanced technical network activities and operations.Perform all other duties as assigned by the departmental Manager or Director.Performs job duties consistent with safety, legal, regulatory, company and business practices and requirements.

Washington D.C. Metro Area

Team lead for 6 client sites. Provided onsite support for server maintenance, desktop support and network troubleshooting. Duties consisted of tracking client issues through trouble ticketing system. Hardware repair onsite. Software installation and maintenance. Configuration of iPhone, iPad, Blackberry, and Android devices for exchange and gmail use. Provided email support for Exchange 2003/2008 environment and Active Directory administration in an MS Server 2003/2008 environment.

Old Town, Alexandria

Record, track, and document the help desk request problem-solving process through to final resolution using Remedy. Troubleshoot network and remote connectivity issues. Deployed patches, service packs, and critical updates to all workstations. Provide technical support on standard COTS applications. Installation of encryption software for laptops. Performed hands-on solutions at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Provided support for the Audio/Visual conferences. Performed post-resolution follow-ups to Remedy Service requests. Provided Blackberry and PDA support for upper management users.

Washington D.C. Metro Area

Provide Level II support. Troubleshoot Microsoft Windows and window applications: Office2000, Pro, XP Pro, McAfee Virus Scan and COTS products. Prepare 2003 applications, using Ghost Imaging, for deployment to Dell systems. Develop standardized installation deployment instructions and procedures. Configure, and troubleshoot Blackberry handheld devises. Configure laptops and desktops for specific user needs while assisting with data transfer and software installs. Create and modified images with Ghost Imaging for level II. Disposal of old equipment.

Washington D.C. Metro Area

Supervision of 18 PC technicians for new pc deployment in the IFC Corp. Troubleshoot Microsoft Windows and COTS product (e.g. Bank Certified application, HP, Cisco, MS Office Suites, Intel Wireless Software, PDS Suite. Installation and relocation of desktop computers including all components and peripherals. Configure and support File & Print services, GPO, DNS, and DHCP. Image and deploy new machines using Ghost software. Install Desktop and laptops for employees and interns at requested locations.

Washington D.C. Metro Area

Diagnoses and resolves complex end user hardware and software problems including modems and remote access software. Provide assistance with Exchange 5.5 migrations. Write instructions for software installation and test procedures. Configures test systems and conducts quality assurance tests. Participate in the deployment of new software platforms. Provides technical support for network based hardware and software via telephone and desktop support. Logs and reports the status of technical requests and issues using help desk documentation. Reset passwords for network login. Troubleshoot Blackberry handheld devices. Confirms that all calls are resolved and tickets updated with accurate information.

Ft. Lewis, Wa

Installs, maintains, and troubleshoots Signal support equipment and terminal devices. Installs, operates, and maintains designated radio and data distribution systems. Maintains selected electronic devices. Performs Signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment. Prepares maintenance and supply requests for unit level Signal support. Operates and performs preventive maintenance checks and services on assigned vehicles. Installs, operates and performs preventive maintenance checks and services on power generators.

Bachelor Of Applied Science (B.A.Sc.), Information Technology

Associate Of Science (A.S.), Information Technology