Brian Bolden

Brian Bolden Email and Phone Number

Scale Customer Success Manager @ COMPLY
Cleveland, OH, US
Brian Bolden's Location
Greater Cleveland, United States
Brian Bolden's Contact Details

Brian Bolden personal email

n/a
About Brian Bolden

Customer Service, Training, Support and Sales Professional with a passion for delivering the best customer experience. At home in a Business to Business, Call Center and Retail environments. Skilled in client onboarding, retention and conflict resolution.

Brian Bolden's Current Company Details
COMPLY

Comply

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Scale Customer Success Manager
Cleveland, OH, US
Brian Bolden Work Experience Details
  • Comply
    Scale Customer Success Manager
    Comply
    Cleveland, Oh, Us
    View
  • Ria In A Box, A Comply Company
    Scale Customer Success Manager
    Ria In A Box, A Comply Company Jun 2023 - Present
    Cleveland, Ohio, United States
    View
  • Ria In A Box
    Client Advocate
    Ria In A Box Sep 2019 - Present
    Cleveland/Akron, Ohio Area
    View
  • Cision
    Professional Services Consultant / Implementation Advocate
    Cision Sep 2016 - Apr 2019
    Cleveland/Akron, Ohio Area
    Onboarding and support for Cision Communication Cloud platform clients.Client consulting, configuring and implementation of media monitoring/analytics dashboards.Training clients on platform navigation, content management and best practices.Advocate for clients to ensure satisfactory resolution of systems and product issues.Provide ongoing sales support as well as new product sprint testing and evaluation.
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  • Pr Newswire
    Product Advocate / Product Support Specialist
    Pr Newswire Aug 2010 - Sep 2016
    Cleveland/Akron, Ohio Area
    Delivered individual and group web based training for PR Newswire Media Intelligence Products.Provided ongoing product support for PR Newswire platform and subscription services.Performed system provisioning, onboarding, billing and deactivations.Provided ongoing sales support and crucial product issues resolution.Provided new product sprint testing and evaluation.
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  • Pr Newswire
    Customer Advocate / Member Services
    Pr Newswire Mar 2008 - Aug 2010
    Cleveland/Akron, Ohio Area
    Provided inbound customer service, support and retention.Processed new membership applications and offered consultative sales to new and existing clients.Offered consultative content distribution strategies and ad on product sales.Processed client billing requests and payments.
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  • Lightyearmusic.Com
    Sales And Service Consultant
    Lightyearmusic.Com May 2006 - Feb 2008
    Consultative selling online, phone and retail of pro audio systems and consumer electronics.Provided retail store inventory management, coordinated repair and rental service processing.Organized shipping, receiving and purchasing of pro audio systems and consumer electronics.
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  • Combined Insurance
    Insurance Sales Agent
    Combined Insurance Nov 2005 - Apr 2006
    Cleveland/Akron, Ohio Area
    Conducted door to door sales and renewal of Life and Health Insurance products.
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  • Speedway Llc
    Store Manager
    Speedway Llc Aug 2001 - Apr 2005
    Cleveland/Akron, Ohio Area
    Responsible for all aspects of store management, human resources, payroll and team management.Processed P&L, cash/credit management, electronic ordering, inventory and loss prevention.Ensured compliance with state alcohol, tobacco, lottery and food service regulations.Responsible for fuel safety and store security.
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Brian Bolden Skills

Client Training Onboarding Social Media Salesforce.com Software As A Service Customer Service Customer Support Boolean Logic Customer Service Management Public Relations Press Releases Hands On Training Microsoft Office Microsoft Outlook Microsoft Powerpoint Employee Training Customer Service Training Media Monitoring Boolean Searching Customer Retention Retail Sales Digital Media Media Relations Social Media Optimization Social Media Measurement Social Media Communications Competitive Intelligence Retail Buying Customer Relationship Management Technical Training Staff Training Music Production Inventory Management Performance Management Project Management Product Marketing Team Management Instructor Led Training Sales Presentations Retail Replenishment Online Retail Retail Branding Specialty Retail Press Relations Media Research Online Media Relations

Brian Bolden Education Details

Frequently Asked Questions about Brian Bolden

What company does Brian Bolden work for?

Brian Bolden works for Comply

What is Brian Bolden's role at the current company?

Brian Bolden's current role is Scale Customer Success Manager.

What is Brian Bolden's email address?

Brian Bolden's email address is br****@****ion.com

What schools did Brian Bolden attend?

Brian Bolden attended Ohio University.

What skills is Brian Bolden known for?

Brian Bolden has skills like Client Training, Onboarding, Social Media, Salesforce.com, Software As A Service, Customer Service, Customer Support, Boolean Logic, Customer Service Management, Public Relations, Press Releases, Hands On Training.

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