Brian Brady Email & Phone Number

Melbourne, Fl, Us

National

Melbourne, Florida Area

Marketing Sales Consultant for Hometown News. Responsible for generating new business and maintaining customer base for in print advertising, ROP, and pre-printed insert marketing materials.

Transportation/ Logistics Operations ManagerManaged distribution transport operations and logistics for Central Florida area, which stabilized transportation operations, enhanced field operation communications and support. • Devised and implemented transportation efficiencies resulting reducing expenses by 10%, improved budgetary process, and invoicing. • Facilitated and executed warehouse consolidations and re-alignments achieving projected cost reduction $200,000. • Managing transportation, distribution and field operations with annual budget $3 million plus. Reducing operating costs, under budget, and improved operational efficiencies with solid customer focus.

Assumed responsibility for Telemarketing operations. Reorganized department and implemented performance standards. Developed new training program resulting in improved staff performance, reduced turnover and increased employee satisfaction based on employee survey.

Managed and supervised customer service personnel and operations. Responsibilities included supervisor and representative training and development. Scheduling and monitoring for call center staff of 70 employees. Restructured department, enhanced operations resulting in abandoned calls going from 10% to 1.5%. Implemented staff incentive programs, reduced staff turnover and improved operational efficiencies. Revised interdepartmental communications and enhanced field staff communications improving customer relationships and service issues.

Ba, Education

Criminal Justice and Education majors. Completed two B.A.s are USF.

B.A, Physical Education; Criminal Justice