Brian Bruner Email & Phone Number

Austin, Tx, Us

Austin, Texas

Manage crew of technicians who engage in installation and maintenance, provisioning, dispatch, and testing activities at the customer site or a company location for POTS, Special Services, Designed Services, Data Services, U-verse or related power equipment. Facilitate technician safety, technical training, customer service, and other KMIs. Monitor and coach daily operations of technicians regarding productivity, job quality, customer experience, dispatch, union matters, and payroll. NETWORK OPERATIONS PROJECT MANAGER, AT&TJanuary 2018 – November 2020Managed the Austin Fiber Drop Team project that has placed over 30,000 fiber service drops since 2018. Maintained all communications with outside contractors that worked directly with the company. Investigated and discovered fraud committed by the vendor contractor by over-billing for work not completed. Negotiated and recovered a settlement in the amount of $729,319. Maintained a professional working relationship with the contractor to result in a continued relationship. Worked directly with Corning to test and develop the “Yard Hopper” drop that reduced time for technicians running multiple drops, increasing productivity.

Installation and repair of AT&T's U-verse packages including IPTV services, Voice over IP, and High Speed internet. Duties include making terminations, completing tests to confirm signal and strength, and arranging wiring within the home network. Additionally, providing a world class customer experience from first call, through installation, concluding with end user education. Training new technicians before and after company provided training programs.Following all safety protocols for an exemplary safety record. Accomplishments:Certified in Pole Climbing, Basic CPR and First Aid, premises wiringReceived 5Star achievements 3 monthsTechnical Trainer

Texas

Sell to and service gift shops located in hospitals across Texas. Create orders for gifts as-well-as candy, snacks, and sundries. Increase market share in accounts through customer service and rapport.Accomplishments:Gained over 12 accounts through cold-calling, trade shows, and customer referrals. Increased overall route sales over 18% in 2010 with acquisition of new customers and increased market share in current accounts.Sold numerous customers on new candy and snack lines upon arrival.

Franklin, Tx

Performed rig up and rig down procedures in a timely fashion increasing efficiency of work-over team. Assisted in routine maintenance and emergency repairs of unit which reduced or eliminated down-time, maximizing company and contractor profits.Accomplishments:Ensured the safe transport of rig assist pressure control unit to and from each well location.Certified in CPR, H.U.E.T., introduction into Well Control, and Basic Hydraulics.Completed safety programs offered by companies contracted to such as Encana and Conoco Phillips.Learned new procedures quickly and safely.

Austin, Texas Area

Daily responsibilities included B2B sales, volume targeting and tracking, cash deposits, dispatching, safety management, and auditing.Accomplishments:Promoted to Account Manager after 5 months as a delivery driver.Increased sales on a dedicated route in excess of 20% which led to a promotion to Lead Account Manager where subordinate Account Managers were led into double digit growth year over year.Maintained a high level of customer service with key account groups, such as The University of Texas and Dell Computers, as well as single channel customers increasing volume throughout all sales channels.Planned and executed a deployment of over 120 vending machines at The University of Texas, resulting in a market share increase of 20% and increased sales of over 50,000 cases of product.Internally recruited to manage a team of 13 delivery drivers that covered 9 counties and was responsible for a $6MM budget..Oversaw all of facilities safety and regulatory management including D.O.T., OSHA, and Pepsi's corporate policies regarding employee safety.Completed audits on a required basis from monies collected daily to annual safety audits which increased our facilities overall efficiency and the well-being of the employees.