Brian Burns Email & Phone Number

Alpharetta, Georgia, United States

Atlanta Metropolitan Area

Business Intelligence Student via LinkedIn Learning. Pursuing Power BI and Tableau coursework to supplement my existing SQL skill set.

Greater Atlanta Area

Responsible for development, testing and support of data management and business intelligence systems. Laid off due to the Covid-19 pandemic.AccomplishmentsCreated the first SQL Server database for the operations group - a scalable, secure and permanent data source for all private investment fund derivatives. This database contains extensive data on commercial and residential loans, third party servicing companies, associated bank custody information along with various internal reports. This source data is used across multiple departments within the capital group for a wide variety of reconciliation activities.Developed standardized operations reporting used in cadence with loan blotter updates, bank collateral custody reconciliation and loan servicing data reconciliation. These reports reduce time spent by 75% compared to previous manual reconciliation methods.Managed the capital group's extensive collateral file holdings, responsible for all loan payoff / default collateral release and reconciliation.

Kennesaw, Georgia

Senior Business Analyst within our national servicing center, responsible for detailed system analysis and development of formalized change requirements. Position elimination due to company shuttering it's national servicing center.Lead change initiatives by bridging IT and non-technical operations leadership/staff to fulfill enterprise continual improvement initiatives.Extensive analysis and documentation of system incidents and business requirements.Extensive SQL data mining efforts required for User Application Testing (UAT) and post deployment production testing.AccomplishmentsDesigned, developed, and deployed the company’s first servicing database used to document and cure enterprise level document exceptions. The current database currently holds information on over 10,000 funded loan files and counting.Investigated, researched, documented (business requirements), smoke tested and closed over 31 complex enterprise level trouble and change tickets in less than one year.Created all UAT test plans and associated documentation for the company’s integration of Tempo, a large-scale risk mitigation platform which integrates with our core loan servicing platform, LoanServ.

Alpharetta, Georgia

Global operational support for clients in North America, Latin America, Europe and Asia Pacific regions. Worldwide staffing reduction in Q417 / position elimination.Large scale project management experience involving numerous continual improvement initiatives.Reliability analytics and root cause analysis.Custom report development and deployment via SAP data warehouse and ServiceNow! Ticketing platform.AccomplishmentsManager of our incident and change management notification systems utilized worldwide to inform customers of service interruptions and upcoming global network changes.Migrated and centralized multiple Microsoft SharePoint sites into our own iMeet Central platform, resulting in savings of over $1,000.00 in recurring monthly expenses.Designed, developed and deployed one centralized database within our Global Service Management group that services multiple operational activities such as incident and change notification, revenue tracking and operational benchmarking.Multiple root cause analysis projects saving the company thousands of dollars in service credit penalties by identifying and refining deficient protocols, processes and systems.Centralized all departmental policies, procedures and protocols into one centralized online intranet portal, reducing staff training time by more than 20%.Developed and deployed systems and protocols for Global Service Managers to obtain critical data and reports from our Business Intelligence Group. Served as overflow BI Analyst using SAP and MS SQL Server for large scale, detailed report generation on demand. Reduced report delivery cycle times by over 5 weeks, and reduced report error rates by more than 50%.

Kennesaw, Georgia

Complete Operational | Project management within the Georgia Regional Operations Center.AccomplishmentsImproved Approved to CTC cycle times 33% through technology augmentation and operational reorganization.Increased average individual production 30% through the creation of a balanced scorecard measurement system and several systemic / process improvements.Reduced operational expenses 25% through the effective management of overtime expenses.Improved quality 50% through Pareto analysis and associated team coaching.One of few project managers selected to aid in the development of the company’s transition to a completely paperless operational environment, which was completed in 2014 and continues to function reliably to this day.Lead project manager in the migration of the reverse mortgage industries transition to HUD’s Financial Assessment method of loan fulfillment, beginning Q115.Lead project manager in the operational workflow review and re-structuring of our wholesale operations group, to commence Q215.

Cocoa, Florida, United States

Full time student | database technology. 42 credit hours of IT coursework (database concentration) earning a 3.78 GPA. As the financial services industry was decimated in the great recession, it was necessary for me to retool for a career in business intelligence.

Melbourne, Florida, United States

Complete management of loan processing through funding for our Regional Operations Center for this specialty builder-lender in central Florida. Also responsible for all on-site IT related projects.

Melbourne, Florida, United States

Regional Operations Center Melbourne, Florida (2006-2008)Regional Operations Center Houston, Texas (2004-2006)Operations Manager, Vice PresidentManaged three departments made up of a group of 75 staff three levels deep, and managed groups as large as 150.AccomplishmentsCreated capacity modeling to operate departments with 20% less staff than sister sites operating at equivalent volume levels.Improved quality 10% through Pareto analysis and associated team coaching.Led the first Total Quality Program, improving the Florida site’s total quality score over 13% during my tenure.Centralized and automated production tracking for the entire Texas/Florida sites.Completed the Texas site’s first Operational Workflow Review yielding numerous improvements in speed, cost and customer service.