Brian Byrne Email & Phone Number

Gilbert, Az, Us

Managed timekeeping processes for 900 employees, ensuring accuracy and compliance with government regulations including STD, FMLA, Parental Leave and Military leave. Liaison between Verizon Wireless, outside vender and HRBPs for employees’ leave status. Resolved payroll issues, handled escalations, and generated reports for senior management to identifying and improve inefficiencies.*Expert in administration of absence policies and utilizing various systems to ensure consistent attendance data including, but not limited to Verint, IEX, Workday, People Soft, and Verizon internal systems.*Generated weekly and monthly written reports to Supervisors and Senior Managers in an organized and concise manner allowing for inefficiencies to be identified and improved.*Maintained confidentiality, reviewed for accuracy and ensured employees time meet government and company regulations including work claim related items for front line employees. This includes FMLA, STD, Parental Leave, and Military Leave.*Tracked attendance of assigned management teams and ensure accurate reporting of events and occurrences.*Demonstrated ability to multi-task and handle high volume of leave statuses and time off functions within internal systems. Exceeded daily quota while making effective decisions.*Handled time-sensitive and escalated issues. Ability to meet aggressive daily, weekly, and monthly productivity goals.*Ensured 100% completion and accuracy of employee time sheets by thoroughly reviewing and auditing.

Listened and responded appropriately in all interactions with consumer customers and working to establish rapport with customers while performing the full range of customer service and technical support functions.*Empathized and acknowledged customers to create trust and partnership.*Used expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.*Adhered to attendance guidelines to ensure successful contribution to team's goals and performance.*Handled escalation calls and situations. Experience in skills with conflict resolution and negotiating.*Assisted with onboarding new hire employees and providing feedback with recommendations on improvements needed.*Delivered successful contributions to team goals and performances.*Used troubleshooting to support customers concerns and resolve all customer issues.*Efficiently utilized tools and resources to make effective recommendations.