Brian C. Email & Phone Number

Arlington, Virginia, United States

• Managed Engineering Support ticket queue in Jira and Mavenlink, effectively prioritizing andoverseeing a variety of Tier II support requests.
• Led the intake, review, estimation, and resolution of critical software engineering tickets andincident responses, ensuring timely resolutions.
• Monitored and analyzed web error logs using AWS Cloudwatch in Amazon Web Services,covering 50+ client environments to identify and address issues proactively.
• Collaborated on software implementations and custom integrations, supporting seamless systemfunctionalities.
• Developed LucidChart workflows, streamlining processes for enhanced efficiency.
• Provided comprehensive support to both TechOps and Customer Support teams, contributing tooperational excellence.

Arlington, Virginia, United States

• Orchestrated the management and maintenance of all technology components at UTC,encompassing NetForum Database, Active Directory, Azure Database, computers, networkswitches, and account licenses.
• Coordinated and managed technological aspects of the UTC 2021 Annual Conference in-house,achieving significant cost savings of over $30,000.
• Successfully executed a full Managed Service Provider (MSP) migration, ensuring a seamlesstransition and minimal disruptions.

Alexandria, Virginia, United States

• Oversaw the monitoring and maintenance of SNAME's NetForum database, supportingstreamlined business operations.
• Proficiently executed queries to extract data and generate reports for diverse business functions,facilitating informed decision-making.
• Managed financial transactions, including payments, invoices, orders, and batches, ensuringaccurate records and smooth financial processes.
• Played a key role in generating reports and gathering data pertinent to fiscal budgets, fundallocation, and section funding requests.

Arlington, Virginia, United States

- Worked alongside the communications director for this DOD-funded not-for-profit provider ofprofessional training and support to current and former military personnel.- Managed MORS’s social media platforms, including Facebook, Twitter, and LinkedIn.- Managed MORS’s NOAH AMS (association management system).- Applied analytic tools to the MORS website.

Washington, District Of Columbia, United States

- Analyzed the D.C. office’s web and social media presence including, using Facebook Analytics andGoogle Analytics.- Weekly presentations to senior management detailing ALA’s social media content and processes, and recommend improvements to the D.C. office’s use of social media.- Developed protocols and procedures for ALA to improve engagement with its.