Located within the Division of Citizen Relations and Services Support under the department of Service Support. My primary goal within my department is to define and roll-out specific initiatives to address identified gaps in the ecosystem of Chickasaw programs and services. Solutions may be based on technology development, process reengineering, service partnerships, experience design or communications. In addition, I ensure solution viability through project management of development and deployment. I work collaboratively across the Chickasaw Nation Departments to define targeted enhancements, projects and programs that improve quality of life outcomes. Create, manage and implement Change Management strategic plans throughout the life of a project, ensuring adherence to quality standards, organizational regulations and tribal values. Maintain, audit and continually improve training and process documents that include SOPs, communication plans, quality management plans and project timelines.

I worked with a team focused on enhancing and supporting financial software for The ChickasawNation.

I worked with the communications and marketing teams, providing creative direction and strategies for integrated communication efforts on all Department of Communication and Community Development initiatives, projects and campaigns. In addition, I helped develop strategies and implementation plans for innovative opportunities to best communicate to and engage various groups, including Chickasaws, Native Americans, Chickasaw Nation employees and the general public. I managed multiple Chickasaw Nation projects simultaneously working directly with tribal leadership, Marketing, Public Affairs, Social Media, Community Outreach and Interactive Communications to ensure messages have reached their target audience to gain as much exposure in the market as possible. I also, monitored image and message consistency as the team develops project positioning, messaging and during implementation of communication strategies to ensure consistency across all tribal divisions.

Chickasaw Ridge is a Native American company that manufactures personal grooming products. Our package or yours, we can offer you a unique private label line to fit your needs. We specialize in American made products that increase your companies brand awareness with your target audience. When guests take their toiletries home with them it is a signal to your hotel team that they have done an excellent job picking grooming products that customers will use in the future. Our products provide your company with continued brand recognition that will bring customers back and build loyalty to your company and properties.

I was responsible for driving a consistent and cohesive sales ennoblement training process for new products, solutions and offers. My responsibilities included managing a team of trainers and developers, across multiple lines of business that created and implemented sales, and partner training programs that aligned with the strategic direction of the company. I coordinated with product managers and product marketing managers to align training with marketing goals. I created and managed the training requirements by studying sales and marketing strategic plans and current sales results; conferring with sales executives and reviewing results of trainer coaching as well as evaluating training effectiveness. My responsibilities also included defining and meeting sales training financial objectives by forecasting sales training requirements. In addition, I was responsible for preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, completing audits, identifying trends, determining sales training system improvements and implementing required changes.

Major responsibilities included leading the training and development for our Unified Communication phone systems, services, sales, support and new employee training programs. I worked within the product development team to ensure internal and external customers are well versed in use and administration of our industry leading product offerings. In addition, I worked independently to schedule and deliver training timelines with our direct and indirect sales force. Other responsibilities included designing and delivering competitive analysis programs in cooperation with the marketing group to ensure sales goals were met and exceeded.

Major responsibilities included managing the mobile carrier and contact center support for Samsung Telecommunications America. Training and documentation topics included Android mobile OS, Samsung Smart Devices, IT support and call center training. Training products included Samsung product features, functionality, and troubleshooting. I was the primary interface for service account managers, outsourcing partners and carrier support groups. In addition, I worked closely with 3rd party content development partners to ensure high quality, effective and timely content delivery, while providing technical knowledge with team members through documentation and presentations. Responsibilities also included budget, executive reporting, evaluating trainees’ participation, and utilizing training evaluations to ensure training program effectiveness to prepare our agents to meet performance and quality goals. I managed over twenty reports across six locations that were responsible for training and documentation for over 50k support agents within Samsung’s OEM and carrier support groups.

Major responsibilities included delivering instructor led training classes to general contractors for installation, commissioning and integration. The courses covered GSM, UMTS, and LTE products and included hands-on installation, as well as best practices and lessons learned. In addition to training, I developed/updated numerous new courses including LTE installation, LTE Commissioning and Integration, Cell Site Health and Safety Project Overview. The platform for the courses included: classroom, on-site, and web-based media. Other duties included proctoring student certification exams and creating and tracking installation licenses. I also attended project management meetings to ensure the training classes meet customer goals and expectations.

Major responsibilities included delivering interactive training classes to diverse customer and internal student audiences, from the very sophisticated to the relatively inexperienced. Training course subjects included soft switch/IMS installation, management, and troubleshooting. In addition to the hardware courses, I also was responsible for the translations course, customer service, and field tech training. The platform for the courses included classroom, on-site, and web-based media. Other duties included updating and creating new courseware and updating current courses. I also participated in the design and development of web-based self-paced training programs and identified customer issues and escalated those issues through the appropriate channels.

Major responsibilities included driving and supporting the delivery of technical training services within the North American Market. I managed all deliverables sold under the technical training umbrella including course training, customization, remote/onsite training and provisioning of onsite knowledge transfer. I was the primary interface with the global training organizations to secure global competence where necessary and maintain alignment with HQ initiatives while ensuring the requirements of the North American market are met with respect to delivery. Additional responsibilities included acting as the interface towards key stakeholders and customers in order to earn customers trust and win business in North America. Technical training duties included: delivering wireless access training for CDMA, WCDMA, LTE, WiMax, site installation and O&M software. Other duties included courseware development, computer-based training, coordinating personal travel, scheduling courses and preparing detailed customer satisfaction training reports. I provided technology presentations to both technical and management-level audiences to support the sales organizations.

Major responsibilities included preparing and delivering standard and custom classroom training for installation and maintenance of wireless products. Product lines included antennas, amplifiers, AC/DC power supplies, RET and TMA devices for CDMA, WCDMA, GSM, WiMax, and WiFi technologies. I updated and taught the installation and safety course for cell site installation certification. I researched and documented changes or enhancements made to existing products and worked independently to learn new products, as released. In addition, I prepared and submitted required training reports and assigned class information, according to established training department policies.

Major responsibilities included business sales of management software training and documentation services, conducted training courses, researched and developed instructional documentation. Additional responsibilities included management of tradeshows and workshops, working with advertising agencies to leverage trade show activity, direct marketing and web marketing, management of sales aids, management of advertising and public relations projects, and vendor management. Training content included telecommunications, human resources, soft skills, and team building. Information development consisted of researching and writing end-user operations and installation documentation for Nortel Networks, Samsung, and 5 Dynamics.

Major responsibilities included training coordination, resource management, managing departmental budget, conducted technical training classes, researched and updated instructional documentation. Training and development included a broad portfolio of telecommunication overviews and RF planning software tools, including CDMA, TDMA, GSM, UMTS, WiFi and WiMax technologies. Tracked training activities and developed criteria for evaluating effectiveness of training. Coordinated travel and scheduled courses for international instructors. I worked as a liaison between the sales organization and key customers training departments to ensure effective customized training material to meet customer’s unique requirements.

Major responsibilities included providing technical, installation, educational, and sales support training to assist Marketing and Sales in meeting sales and customer service objectives. I delivered leader-led and remote-based classes, which included installation, technical training, troubleshooting, field sales and customer care training programs to customers and internal employees. Established and maintained positive, customer-focused relationships. Tracked training activity and developed criteria for evaluating effectiveness of training activities. Continuously revised lesson plans to meet training requirements and updated technical information. Responsible for management of tradeshow related logistics including show services, marketing materials and collateral, accommodations, badge registrations, on-site services, technical services, booth set up, product placement, and planning Focus/User group meeting during show.

Major responsibilities include defining and implementing strategies relating to business models, fundamental support of organizational objectives, create and manage partnerships with distribution partners, design and implementation of marketing and sales campaigns, and providing support in the closure of new business within the sales and distribution organizations. (Six month contract)

Major responsibilities include business sales of wireless services including wireless voice, access, data, paging, and two-way communication. Establish and grow relationships with key decision makers, developing and delivering consultative business proposals and sales presentations, as well as facilitating resolution to customer service issues.

Major responsibilities included conducting technical training classes, researching and updating instructional documentation for CDMA wireless products. Information development included researching and writing end-user operations and installation documentation for the CDMA technology. The Market Development Manager responsibilities included sales support for all Wireless Solutions, including wireless access technologies, with emphasis on CDMA Rural Carriers. Created and delivered solution-based customer presentations. I provided a single point of contact for customers as well as support for lateral account teams.