Small business created to provided customized educational travel programs for school groups.

- Overseeing all operations on the ground for high-end educational travel programs.- Work in concert with local guides and tour operator representatives.- Program management experience world-wide. Destinations include Japan, China, Southeast Asia, Mongolia, Italy, Greece, the Balkans, the Caucasus, Central Asia, Alaska, Morocco, Tanzania and Southern Africa.

- Worked in concert with global tour operators on 65+ educational travel programs annually.- Responsible for lead reservations role on approximately 20 trips annually. - Managed operations on the road for 4 programs annually (approx. 2 months international travel/year).

• Managed the job development and job placement program for The Arc SF, a large non-profit organization that assists and advocates for adults with developmental disabilities.• Oversaw the job placement of 70-80 clients a year, customizing each case and ensuring placement outcomes met budgetary goals.• Directed the job search, interview process and onboarding for each client, as well as ensuring a successful launch.• Recruited, hired, oriented, supervised, trained, evaluated and set goals for a team of job developers.• Managed the business relationship with 90-100 organizations which partnered with The Arc SF.• Promoted the hiring of adults with disabilities in the San Francisco area in a professional and persuasive manner.• Worked closely at the state level with the California Department of Rehabilitation. On the federal level managed Social Security’s Ticket to Work program.

• Provided program management and client support for TechSoup Global, a non-profit organization that offers technology resources to Non-Profit Organizations around the world. • Facilitated and executed the unique workflows, processes and requirements of TechSoup’s Refurbished Computers Initiative and Microsoft Employee Product Matching Program.• Developed and maintained reports that tracked key program metrics.• Provided support, reference materials and training to the Client Services department.• Created and maintained internal process documentation and policies.• Tracked and provided feedback on the program to upper management. Worked with upper management to assess areas for improvement and implement solutions.

• Provided account management and client support for TechSoup Global. • Nurtured client relationships and saw clients through the entire TechSoup benefit application process, from assessment of eligibility through fulfillment of technology. • Handled escalated customer service issues from other members of department.• Trained newly hired staff and functioned as an experienced department leader.• Designed PowerPoint presentations and materials for webinars.• Consistently exceeded performance standards, a top performer in productivity.

• Instructor and mentor with a NGO specializing in English language development and cultural preservation. • Independently developed and implemented university-level curriculum for a course aimed at fostering English language communication skills through speeches and essays. Additional coursework focused on achieving tangible community development and organization through grass-roots leadership. • Provided education counseling and assistance in editing and writing grant proposals. • Advised students on post-graduate international opportunities in English language work and study. Students successfully applied and were admitted to top United States institutions such as Reed College and Duke University, as well as language programs in the Philippines and India.